My family and I spent our X-mas vacation with Virgin Vacations ( gate 1) to Thailand.What a mistake, I would not do it again.
They missed to pick us up at the airport, and after 2/hrs of searching we had to hire taxi to go to the hotel. They didn't bother to come to airport and pick us up as they promised when we purchased our Vacation package. And that was just the beginning. We paid for five, but on my surprised more than half of our vacation we had four beds, and if we want to have another bed we had to pay for it.
When I came back and complaint to Virgin Vacation ( Gate 1) They acknowledge of being fully aware of this, but chose to charge their customer for five people and give service for four.
My final word, if you have to travel with Virgin Vacations ( Gate 1) which I hope you don't, because you get cheated somewhere and somehow by this company. 302da55