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Gate1Travel is headquartered in Fort Washington, PA (Suburban Philadelphia). The company offers escorted tours, European river cruises, independent vacations and customized international vacation pack...ages for less. Founded in 1981, now the company operates over 100 employees worldwide in its overseas offices in the UK, Italy, Switzerland, Spain, Greece, Israel, Egypt and Hungary. Among the products offered are independent city stays, independent fly & rive packages, multi-destination rail packages, customized vacations (Vacation Builder), as well as customer private car tours. Gate 1 Travel is backed by the largest, most well-respected financial institutions and insurance providers, guaranteeing the greatest level of financial security to every passenger. All prices for the companyÃ¢â‚¬â„¢s products are commissionable. Show more
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I lost more than 1200.00 because it was "instant purchase" because I could not go on a trip and someone else was found to take my place. Also customer service was very rude and told me "you are not listening" when I told her I did not understand why they were punishing me when their terms and conditions say you can change the name on a ticket. I would not recommend anyone use this service. You...
praises but no complaints or not even little issues. I wrote a review on Yelp on Gate 1. It was there for a day, and quickly disappeared. It was not so much as a complaint, but merely mentioned a few facts about optional tours and tipping, and about the tour guide's good points and bad points. Well, they did not like it. It disappeared from Yelp. My friend and I paid $326 extra for an earlier...
We took the 10 day River Trip in Russia. We were told that taxis would overcharge us and not adhere to previously agreed fees. We had no trouble getting a taxi to the dock in St. Petersburg for about $38 for 2, Gate 1 price, $181 for 2. We did not see online how easy or difficult it might be at the Moscow dock so took Gate 1 transfer for $181. They called a taxi for us and he handed us a...
They booked our London hotel reservation under my husband's middle name instead of his last name and there was no record of our reservation. Luckily I always confirm before I leave for a trip and found this out several days before. The hotel in London was nearly impossible to contact (in part because Virgin listed the wrong phone #), and it took me several days of nonstop calling, but I was able...
I contacted Gate1 on June 19th. to begin reserving a 16 day trip to Thailand with Phuket. I was charged $228.00 per person for the Package Airfare Supplement out of JFK on Dec 26/2013. The Package Supplement for the same trip was been offered on June 24 for $28.00. I contacted Gate1 right away to findout why I was charged so much more and was told that prices are set by the airline, so I...
I booked a river cruise with this company when they came out with a "special". the trip is in 10 months. After booking the trip 4 days later they call to say they cannot get me a reservation. This is after I had booked airfare to Europe for this trip. But of course they could upgrade me for another $800. This is the second time I have had trouble with tis company (you would think I would...
To Whom It May Concern: We have just returned from our six day Paris tour. Anjanet and I have serious concerns about our vacation. Our vacation began with a slight delay at the airport due to someone having left an unattended bag in the airport. We were not allowed passed the jetway into the airport for over 45 minutes. After we were finally allowed access to the airport and to retrieve our...
I have always wanted to go to Turkey and saw a trip on Groupon through Gate 1. I contacted Gate 1 directly before booking - thank goodness. My husband has peripheral neuropathy and cannot walk for too .long. I asked about bringing a wheel chair and was informed that not only could we not bring a wheel chair, we could not bring a walker, crutches or a cane - only a fold up cane that could go...
My family and I spent our X-mas vacation with Virgin Vacations ( gate 1) to Thailand. What a mistake, I would not do it again. They missed to pick us up at the airport, and after 2/hrs of searching we had to hire taxi to go to the hotel. They didn't bother to come to airport and pick us up as they promised when we purchased our Vacation package. And that was just the beginning. We paid for five,...
THE CONCLUSION TO MY FIRST POST IS GATE 1 PROVES THEY ARE THE ROGUE COMPANY EVERYONE WHO POSTED ON THIS SITE KNOWS ABOUT. GATE 1 TELLS THE BETTER BUSINESS BUREAU THAT, "THEY WILL NOT COMPENSENATE...I SHOULD READ THE CONTRACT, WE ARE NOT RESPONSIBLE FOR HOTELS!" REMEMBER WHEN YOU THINK YOUR GETTING A BARGAIN FROM THIS LOW END OPERATOR YOU ARE SAVING NOTHING BECAUSE THEY DO NOT MAKE SURE THE...
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