The email conversations between Gamefly and I are too long to post, but basically I've been having problems with them for the past 3 months now that ended up in me being overdraft for the past 2 weeks over 1 simple issue that Gamefly couldn't resolve competently!
It started with a missing game that I never received. I waited an entire 7 days which is way beyond normal because I've never had a game take more than 2 days and Ive been a member for 2yrs now. So I reported the incident and they told me to wait another few days and to file a complaint with the post office. So I filed the complaint and while waiting, went back to the Gamefly website to resend the complaint online. I noticed that it specifically says "if you do not receive your game within 3-4 business days, report it". So why did they tell me to wait 7-10 business days when I called??? So what do they do? they take the 7 days from when I called, which is already 7 days from the original ship date (basically 2 weeks later) and send me the game finally.
Meanwhile, I check my email and get a very late response to my online complaint. The rep stated that they want to keep me as a customer and offered 2 free months if I send a response. So I respond telling the rep how disappointed I am with the confusion and lack of knowledge the reps have, and that I DEFINITELY will take the 2 free months that start in December.
So what happened in December? I get charged on my bank account! And I wasn't prepared for a charge so I went into overdraft unknowingly because I didn't try and make purchases that week - I rarely use the card. So I email them again and ask them WTF is going on and why did I get charged. I get a response that it was an error in not issuing the 2 free months promised and that I would get a refund within 3-5 business days. It is now over the 5th business day and so I called today to see WTF is going on. Again the rep didn't know what she was doing. Her were her responses:
REP: oh, you didn't respond early enough to the 2 free month offer. I see you responded on the 6th of December.
ME: umm, no, if you look closer that was an email I sent to tell them I still didn't get the promised 2 months and instead got charged. I responded to the 2 free months back in November.
REP: give me a sec to look it up (on hold for about 3 min). Ok, well in your response, you didn't exactly say you wanted the 2 free months so thats why you got charged.
ME: What?! Im looking at the email right now, are you?! It clearly says in the 3rd sentence "I would DEFINTELY" like the 2 free months for my troubles."!
REP: give me a sec (on hold for almost 5 min). Ok well we will issue the one month refund and give you the free months for November and December.
ME: what?! no!!! I was already offered free membership for December and January along with the refund for December. November is not the issue unless you're gonna refund me for both months.
REP: hold on please (another 3 min). Ok, so you will be refunded for December in 3-5 business days, and have free membership and won't be billed again till February. Is there anything else I can help you with?
ME: Yeah, the address and number to corporate cause you people need some serious re-training. 30d50f3