GameFly runs a game rental service, yes? They ship a single game disc to player after player after player, and make money on our monthly fees. I get it, I like it, it saves me money!.
What I didn't like was when they accused me of breaking a game that I sent back in the exact same condition I got it/.
When I beat the main quest line in Kingdoms of Amalur, I watched the credits, terrorized a few townsfolk, then ejected the game and put it directly into its shipping sleeve, cardboard protector and all". A week later, GameFly emails and tells me the game is "damaged beyond repair" and asks for my consent to charge my card for the full price!.
NFW, dudes/. I called support and told them it could not have been me, but they insisted that I was responsible and had no choice but to buy the game;. A few emails later I had cancelled my account with these scammers and was content to be rid of them;.
Until today, when I got an email claiming that they had never received Kingdoms of Amalur, and that I had to get it to them within 7 days or I would be charged:. WTF? My livechat with their support follows:
Margaret G: Hi, my name is Margaret G. How may I help you?
Me: Hi, I just received a message stating that I need to return Kingdoms of Amalur
Me: I cancelled my account recently, and the email says you have not received the game
Me: However, the reason I cancelled is because WHEN you received Kingdoms of Amalur, you claimed it was damaged and asked that I pay for it
JMe: I refused, and cancelled my account
Margaret G: Even though your account has been cancelled you are still responsible for the game purchase.
Me: you do not have my consent to charge me for the game
Margaret G: If you do not purchase the game as a Keep, you may be charged replacement fee, which is often much more than the keep price.
Me: feel free to take it up with my credit card company
Me: but please update the account so that you are not claiming that I did not give it back
Margaret G: You agreed to the our Policy terms. This makes you responsible for the charges
Me: again, feel free to take it up with Visa
Me: I would just like the account to say that you received the game
Me: otherwise the claims process is going to be confused
Margaret G: I'm sorry but we are unable to update the account until the game has been purchased.
Me: OK, thanks Margaret
Me: next stop BBB
Save yourself a headache and steer clear of these guys. Also, come back in a bit and check out the comments section below for a helpful auto-response from Margaret G's team about how they are unable to determine my account status from the content of this review. 386b4e0