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Furniture Row was established in Denver in 1974. It is the largest production enterprise and a straight line retailer of mattresses in the USA. The company specializes in home furnishings and bedding... and provides the products to such retailers like Bedroom Expressions, Denver Mattress, Sofa Mart and Oak Express. Furniture Row provides its products via 330 stores in 31 states in Colorado, Florida, Iowa, Indiana, Kansas, Kentucky, Michigan, New Mexico and others. Customers can find hundreds of values on a variety of home furnishings including upholstery products, occasional tables, lamps and lighting, beds, bookcases and much more. The company also offers a range of furniture materials for any taste, including wood, oak, glass. Show more
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I ordered a white leather sofa mid June, the associate told me they would have it in 2 to 3 weeks. So I waited 3 weeks and got nothing. Called them and said they made a mistake and my sofa would arrive at the end of August. Well that fell through as well and they told me now it would be the end of September before I get my sofa. Well I complained and I got free shipping and upgrade to the power...
I found some stools in the store that I wanted to purchase. So I asked the manager of the store if they had any in stock. He tells me yes we have two and we can order the third in. Sounds great to me, so I buy three and have to go around the back to get the two. End up sit around 30 minutes waiting for them to find the stools. They can't find them so the manager, who sold them to us, came...
Almost 4 years ago I bought a dining room and the sales representative said that for $99 more I could get a "Protection Plan" in case either chairs or table damaged so I could go and get them exchanged for new ones with no questions. He gave me a box with some liquids to take care of the wood. WELL, last week I called about a chair I wanted to change and they did not want to change it. Obviously...
Just left the North Little Rock, AR Furniture Row store. Went to buy over $3000 worth of furniture which was advertised with a 50" HDTV from Best Buy. My price was quoted and they wrote up the order. I questioned the TV deal and the salesman (Steve) said, "oh, you didn't say you wanted the TV also...I have to void this and enter it all again". The price came up $600 higher now and he said the...
On 4/6/13 my husband and I purchased a sofa, loveseat and ordered a chair & ottoman. We were told it would be delivered in 4-6 weeks. 6 weeks passed, I called and was told it would be 2 more weeks. 2 weeks passed, I called and was told it would be in next week. Next week (week 9), I called and was told it would be the next week (week 10)on Wed. The next week (week 11--this week), I...
We purchased a table from Furniture Row that was "unscratchable", which is what the salesman told us. My husband and his friend brought the box in from the truck (two 6'+ men weighing 190lbs and 230lbs) and set up the table. When we unwrapped the second leaf to place it in the table, it already had a scratch on it. I called the store and they informed me if I wanted a replacement, I had to bring...
I purchased a love seat, sofa and chair, the love seat was to be delivered to my home and the sofa and chair to my son and his new wife in New Mexico who is in the Air Force. When the delivered the love seat they knocked a big hole in my wall and no one will call me back, they lost my son's order 3 times and now they do not have any furniture. But their attitude about the entire thing was "so...
My wife and I recently bought furniture from FurnitureRow. We like the furniture and purchased quite a bit. The first thing that went wrong is we received a call from the salesman saying that they had dropped our table and broken it. He said that they had been able to piece it back together and it looked like new. Then he asked if it was okay to still deliver it. Are you kidding me? We told him...
I ordered NEW furniture on 03/16/2013 and had it delivered on 3/18/13. However, what was delivered to my home was not new furniture, it was very apparent that it was used. I immediately called the store and spoke to someone who was supposed to be the store manager and expressed my frustration about this situation and was told both pieces would be reordered and delivered to me with in 2 weeks. ...
Ok so I bought a new living room set which had a deal that you got a big screen TV. Ok sounds good. Well 3 weeks now and still waiting for furniture. Call then today and they tell me it will be a couple weeks yet. oh and by the way we have to charge you another 100 dollars on the end stands you choose with your furniture. WHAT? I was never told that when we paid for the items. So not only am I...
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