We purchased a table from Furniture Row that was "unscratchable", which is what the salesman told us. My husband and his friend brought the box in from the truck (two 6'+ men weighing 190lbs and 230lbs) and set up the table. When we unwrapped the second leaf to place it in the table, it already had a scratch on it. I called the store and they informed me if I wanted a replacement, I...

• Furniture
• Furniture Row
• LATE FEES

I purchased a love seat, sofa and chair, the love seat was to be delivered to my home and the sofa and chair to my son and his new wife in New Mexico who is in the Air Force. When the delivered the love seat they knocked a big hole in my wall and no one will call me back, they lost my son's order 3 times and now they do not have any furniture. But their...

• love seat
• new wife
• Air Force

My wife and I recently bought furniture from FurnitureRow. We like the furniture and purchased quite a bit. The first thing that went wrong is we received a call from the salesman saying that they had dropped our table and broken it. He said that they had been able to piece it back together and it looked like new. Then he asked if it was okay to still deliver it. Are you kidding me? We told him...

• Delivery
• Furniture Row
• lies

I ordered NEW furniture on 03/16/2013 and had it delivered on 3/18/13. However, what was delivered to my home was not new furniture, it was very apparent that it was used. I immediately called the store and spoke to someone who was supposed to be the store manager and expressed my frustration about this situation and was told both pieces would be reordered and delivered to me with in 2 weeks. ...

• new furniture
• party delivery company
• Better Business Bureau

Ok so I bought a new living room set which had a deal that you got a big screen TV. Ok sounds good. Well 3 weeks now and still waiting for furniture. Call then today and they tell me it will be a couple weeks yet. oh and by the way we have to charge you another 100 dollars on the end stands you choose with your furniture. WHAT? I was never told that when we paid for the items. So not...

• Money
• UK Singles Chart number-one single

This is the second time we have ordered from Sofa Mart(furnature row) in hixson tn. about $5000 worth. The first time was about 1.5 yrs ago and was told to expect a call in 2 weeks for delivery. When 3 weeks go by and no call I decided to call them and they told me that the furnature was having to be made...UH? to make a long story short I finally recieved my media chairs 5...

• Recliner
• Chair
• Chairs

Bought a bedroom set and had to return it. One of the chests was covered with white powdery mildew inside and smelled like mold. Mouse droppings fell out of it onto the carpet when it was unboxed and two of the drawers had rodent urine stains and black crusty residue in the corners as well as cobwebs. All of the chests were missing screws tht hold the...

• Wood
• Chess piece
• Ochroma pyramidale

I ordered a bed from there and first I get a call the day before I was supposed to get it delivered and was told that the time would not work for them.. Um excuse me who bought the bed... Forcing me to try and get off work early to find out it does not even fit up my stairs and the salesman told me that if it would not fit up my stairs he could just get me a split frame. He...

• Customer service
• Sales
• The Sale

We ordered from sofa mart and bedroom expressions and paid 200 dollars for both to be delivered together and assembled. Our bedroom set would be in with in ten days and our sofa he said no longer than two weeks. Well we call and our bedroom set has been in but nobody called to tell us to set up a delivery date and our sofa still isn't in after two weeks and he says he don't...

• Furniture Row

Ordered bedroom and living room sets from this store. What was on the floor looked fine, yet what they delivered was sub-par. The cushions in the couch lose their shape after 30 minutes of sitting, the lamps don't assemble properly -- leaving the switches in undesirable positions (My first set was stolen and I re-ordered them in order to match the coffee table, thinking the...

• Chair
• Rooms
• Table