Buyer beware! this was a bitter sweet experience. I know it is easier for us to complain than praise. It's human nature. I hope my review will save someone I don't know from becoming as disillusioned as i. I could vent and rage and expunge my anger but that would not help anyone ... so my appraisal is simply stating facts. Delivery - Please specify they do not send to you via i-Parcel who tried...

• Customer
• Value
• Reimbursement

I recd good service shopping online however I need to claim on warranty of frames bc cracked and I cannot contact Frames Direct inspite of my sending many emails. This company ignoring my emails and I need them to accept the responsibility of the faulty frames My local optical store agrees the frames are faulty and cannot repair them so I am without eyeframes and no response...

• E-mail
• E-mail address

Never expect to order from this place and hope to get a return when there's a problem. I ordered a pair of Gucci glasses on their website and obviously the quality wasn't good enough that the frame broke. I asked for a return but the response I get is "this is not a manufacturer problem". So even if there is a 365 day warranty for your glasses, chances are it doesn't cover sh*t....

• Gucci glasses
• manufacturer problem

I ordered 2 glasses from frames direct with a coupon of buy one get one 30% off. I thought what a great deal. They called me and told me that they could not fulfill the order because it was discontinued. This was a lie, as you could still order from the manufacturer. I called and discussed and they said that they could not get it from their supplier. I think that they did...

I placed an order for prescription Revo sunglasses on 6/25/12. Before I placed the order, I called the operations manager (Craig) to make sure my order would be delivered before the end of July. I was strictly assured by him that it would be processed and delivered in 2-3 weeks at the very most. Two weeks later, I notice that my order status has yet to change on their site and still showed "In...

RUN, don't walk, away from this company. Let's see, should we start with how inept they are or just go straight to the lying? This is the worst company I've every dealt with. They will say anything they think you want to hear, then just do whatever they want. They love to make excuses, place blame and pass the buck = the worst customer experience on the planet. Delivery speed -...

Frames Direct Placed an order for 2 pairs Oakley prescription glasses. Received a confirmation. Then received a back order email. Called the company to find out if the back ordered item would hold up deliver of the other item. I was told the other pair would ship and be charged separately. A week later, I received an email stating my item was still on back order. One week later,...

Do not buy progressive lens over the internet. Bought prog. lens from Frames Direct, the lens specifications were way off, these type of lens should only be done in person at a qualified eyeglass store. To get the exact measurements required is impossible to do from a form. You would think that an optical company would express these issues , OR, warn a buyer to the hazzards....

Three months after returning frames that appeared much different from what I ordered, Frames Direct refuses to give me a refund without my completion of a W-9 form that would include my SSN and enough info to steal my identity. They confirm they received the frames all and was fine there but will not issue a refund check without a completed W-9 form. I have called and emailed...

Let the buyer beware! I purchased a pair of glasses from framesdirect.com and hated the frames and the lenses. I returned the glasses along with a letter explaining that I wanted new lenses and new frames. I provided them the new frame style I wanted. I waited a month. When I finally recieved the remake, I discovered that instead of putting the new lenses into the...