We have a five year auto loan with Ford. It has been three years, not one single late payment, last November, due to holiday, it was overlooked, there was no phone call or email, until our bank ( business line of credit) called to inform that my credit score has dropped 110 point due to a late payment. I was devastated. Called Ford, they were not helpful...

I had a 6.5 year auto loan through Ford Credit. Three separate months through the life of the loan I opted to deffer the payment to the end of the loan to help my financial situation at the time. They are willing to do this for customers that have been current for the prior six months. It was explained each time that these payments would be added to the end of the life of the...

I just called Ford Motor Credit because I had an old charge off on my credit from my wife not paying on her vehicle while we were going through our divorce. In the divorce settlement, I required her to pay off the vehicle. Recently I have purchased my 2nd vehicle through credit and never have had a problem until I recently applied for a loan for a house. I was turned down because I have a charge...

Follow up on my first comment---things are getting better,,,,not for you customers.....for me, I'm outta there, better job and pay and less bad situations. If you call for help and arent sure that the information u get is correct you better call back, some reps don't really know what their talking about. The managment lies and plays alot of games with people. I know...

When someone calls to tell you that they are going bankrupt and to come get your car, then you should come get it. I dropped the insurance and everything. They have been calling and calling at all hours of the day and night. They have woke my 6 month old son up at 9pm. My attorney advised me to tell them to come get the car. They still haven't after 2 weeks. They are rude and...

This is the first and last time I will use Ford or their credit service. Ever. I had to switch my registration to another state and asked for my title over a month before my registration expired. No response. I call two weeks later, and am told they LOST my title. Then, it took four days to CONFIRM they lost it before they would order a duplicate (why they hadn't by the...

Ever wonder why service is so bad at some companies? I work at a Ford Credit Call Center (End of Term Dept/Acct Services). When your call comes in the phones reps try to answer your question on any subject addressed at the center. It's extremely hard to have that much knowledge. Now, we can't do any of the processes you're asking about, but have to submit a request or...

I tryed to help my girlfriend try to purchase a 2012 mustang at Greenwood Ford Indian clarksville TN. All I k. À whilei I was pissed. I had already. I had already been preapproved 4 42000 though Ford motor. So then I went there 2 greenwood & Wynn Ford in clarksville and someone named JJ and Steve Jackson Who were very nice but someone they have to deal with...

Worst Auto loan company I have ever had. I will never, ever recommend them or use them again. EVER! From the begining I've found I must jump hoops to do anything, even basics. Changing my adddress became a 1.5 thour job of spelling & respelling ten letters (four for the street & 6 for the city) only to have them make it so horribly wrong I was forced to choose paperless. Not to mention the peson...

They sold me a lemon car that 2 years after the repossession Ford admitted the motor was junk , and blowing head gaskets...IE..3,8 v6 1995 thunderbird...I told them to tell ray whitfield the dealer who sold it to me to honor the warranty that was rolled into my payment ,or they could pick up their car , and i would pay when it was honored....they repoed the car then without me even...