Katie Trantham was the most rude, unprofessional respresentaibr I've ever dealt with. Will no longer continue my business. She laughed when I was upset , couldn't answer my questions and was very childish and uneducated about the company. My advice, hire a professional not a rude child. I could here her phone going off and silent pauses shortly after as if she were texting or playing on...

• Question
• Answer
• Mobile phone

I GOT AN "OFFER" TO SETTLE A PAST DUE UTILITY BILL IN THE AMOUNT OF $174.94 FOR $104.96(???) FROM CONVERGENT OUTSOURS- ING, INC. OF RENTON, WA - MY POWER COMPANY IS RELIANT-I HAVE NEVER HEARD OF FIRST CHOICE POWER(???) THIS IS A COLLECTION SCAM - I HAVE NEVER HEARD OF FIRST CHOICE POWER - I HAVE TURNED IT OVER TO THE TEXAS ATTORNEY GENERAL - CONSUMER PROTECTION DIVISION - ! @ # $ % ^...

• Consumer protection
• Consumer
• Attorneys general

I closed my account in December and was told it would take 30 days for my refund to be sent out. I have had to call every week for the past month to try to get someone to explain why my refund has not been sent. One customer service rep would say we will overnight your refund and nothing the other would say it has been mailed out let me give you the check number. LIES!!!!! I have to sit on...

• Customer service

Trying to pay bill by phone sucks, their system won't accept my correct digits entered, (credit card data..etc) then (after hours of ***) when you get a live person to help you, the *** (Zamed) can't speak good English. What the *** has happened to America??? and i'm still not able to pay my bill, which i Honor paying on time every month. I...

• Debut albums
• Profanity
• Fuck

I have been a First Choice Power Customer since July 2012. I was never late on my bill. When November came my bill did not arrive. I checked the online system and the bill didn't show there either. I called into First Choice to inquire about my bill amount and was told that due to a recent merger with Direct Energy, they went back and analyzed the accounts and found that I had paid a...

• Public Utility Commission
• switch hold
• choice power

I had First Choice Power as my electricity provider for several years and had the budget billing program where your bill is the same each month based off the prior 12 months of bills... Things were fine for a long time... then I get a letter stating that my monthly payment would be increasing. But when I looked at the new payment, it was more than any single bill out of the entire...

Very rude and unproffessional! They disconnected my power for only 40 dollars without sending me a notice on a 30 degrees weather day. I have small kids. When I paid they said they Will connect back in 4 hrs. The customer service guy was sooooo rude. I had to think about getting another company.email: dennismwangi20@yahoo.com. I would not recommend them to anyone. After...

Been with this co for ever...promised a $50 credit for renewing contract. Didn't get. Called and they gave me $75. Next month they took it back then gave me a cut off notice! Called again, gave it back, got new bill and they took it back! Called again they gave it back, called again and yep, you guessed it, they took it back! For the 4th time, and over 3 hours on hold, they promised to give...

Moved my due date up 3 wks creating back-to-back billings due a week apart. Increased rate while I'm suppose to be @ a "locked-in" rate. Reps are unprofessional, rude and supervisors are not any better. Promises of callbacks never happen, emails go unanswered. Check out their Facebook page and you will see for yourself....no replies. After 11 days still no resolution just...

I HAD AN AWFUL EXPERIENCE. I RECV'D A DISCONNECTION NOTICE STATING MY BILL WAS DUE BY MAY 11 AND ON MAY 8 MY SERVICE WAS DISCONNECTED. I WAS TRANSFERRED TO THE CREDIT AND COLLECTIONS DEPARTMENT WHO TOLD ME I WOULD NEED TO PAY $700 TO HAVE MY SERVICE RESTORED AND FAX THE RECPT. I PLEADED WITH THEM FOR A PAYMENT ARRANGEMENT AND THEY TOLD ME NO AND THE WERE VERY RUDE. WHEN ASKED FOR A...