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First American Home Warranty was founded in 1984. It is American Home Buyers Protection Corporation that provides well-rounded coverage on appliances and standard system. The company renders services... on replacement or repair coverage for the basic operating systems and devices in the house, which are not the result of an ordinary wear and tear. First American Home Warranty offers such services as toilet replacement, garbage disposal replacement, heating system replacement, kitchen refrigerator replacement and much more. It gives 1 year of a guarantee on its services. The guarantee covers basic mechanic systems and built in home appliances. The house owner is insured against such natural disasters as fires and flooding. Show more
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DO NOT WASTE your money on this home warranty company. We have the extended warranty to cover our well pump. It went out on a Saturday and they told me to get my own contractor, and then they would not pay and we had to pay 845.00 for labor and parts. Now after 4 service calls from Sears techs my dishwasher does the exact same thing it did on Oct 31st, nothing. They will not return my calls and...
Guys, do not be fooled by First American Home Warrenty. They do not provide any Warrenty. They are money suckers and thats about it. I had a leak in the airconditioner system and they were very quick to send help but they claimed that there was nothing wrong but they put some freon in the system and charged me $ 60 bucks. Since the system was leaking, the airconditioner stopped working...
I contacted FA due to my tankless water heater leaking. They sent out a contractor who advised that they would need to replace the entire unit and I would hear back from the warranty company very soon. Two days later I hear back from FA advising that the contractor will order the unit however the warranty only covers the unit so I will have to pay $355.00 out-of-pocket due to the pipes needing to...
Called First American, they sent a contractor. The contractor inspected and replaced a component but microwave continued to make a foul smell. Called them back, they sent another contractor, the contrator came out and said the microwave was bad and need to be replaced. My microwave is a built in and the warranty stated that they could only replace it with a cheap, white stand alone microwave or...
Basically when you call they argue everything!! Needed a plumber for a backed up sink sent a plumber who said we had to move the plumbing around before he could do a clean out. Moved the pipes called first American they subcontracted a plumber to come out twice the guy didn't show. Had a broken dishwasher called first American agrue argue argue finally agreed to send someone out. Imagine our...
This warranty company is a joke. Our water heater quit so we called in for a repair. We were told that it is in their guide lines that a repair service will CONTCACT us before the end of the next business day. That doesn't mean that they will service us. And the service company is over 60 miles from our address and outside our county. When we asked for a closer company the supervisor Leah...
The contract person at First American did not know what she was talking about regarding warranty coverage therefore she wanted to speak to contractor. Not knowing that she was on speaker phone, while speaking to him she stated that some people always try to get out of paying...she asked him what was covered on garage door, then he explained to her and she agreed. I did not like her...
08/30/2013 We have a home warranty policy with First American since the beginning of 2012 when we bought our house. They called me to renew in the beginning of 2013 and I did. Our second floor HVAC system stopped working in the beginning of July 2013 and I called First American on 7/9/2013 to file a claim. They send Top Tech Mechanical LLC (5419 Alberta Rd, Chesterfield, VA 23832 - 804-420-7342)...
a/c went down 9/7/13 filed claim same day as of 9/21/ 13 they can not seem to find the part that needs to replaced !!repairman showed up in a timely manner found the problem part turned it in to fahw we checked status after 4 days said it takes that long to find the part then 4 to 5 days to ship now we are 13 days later no follow ups from FAHW MY WIFE HAVE SAT ON HOLD WHILE TRYING TO CHECK STATUS...
On Monday, August 26,2013, around 8 o'clock pm. I was pulling into my garage and noticed a lot of water on the ground, my hot water heater was gushing water everywhere. I immediately went in the house and called there First Home Warranty. I placed the call to them and labeled it "emergency". I spoke to a representative and explained my situation, with the hopes of someone will be coming to my...
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