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First American Home Warranty was founded in 1984. It is American Home Buyers Protection Corporation that provides well-rounded coverage on appliances and standard system. The company renders services... on replacement or repair coverage for the basic operating systems and devices in the house, which are not the result of an ordinary wear and tear. First American Home Warranty offers such services as toilet replacement, garbage disposal replacement, heating system replacement, kitchen refrigerator replacement and much more. It gives 1 year of a guarantee on its services. The guarantee covers basic mechanic systems and built in home appliances. The house owner is insured against such natural disasters as fires and flooding. Show more
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After 35 days of waiting, the contractor hired by FAHW claimed dish washer cannot be fixed. Now it has been another 5 days. FAHW wouldn't start the process of replacing the dish washer as they claimed when they sell me the "warranty" because they are still waiting for the *** contractor to submit the report. FAHW didn't do anything effectively to resolve this problem with the contractor but...
Refrigerator side froze due to vent malfunction. Waterline also froze and once thaw began leaking. Unfortunately it was a Saturday morning when the problem occurred. First Americans claim of 24/7/365 service really only means they will answer the phone after 30 to 60 minutes of being on hold. They don't provide service on weekends. After taking claim they sai8d a contractor would contact me in...
I was told that they would put it on an emergency status and we'd get a call within 3 hours for an appointment as we have small children in the house and there is a cold snap. I called every 3 hours for two days. Each time I asked to speak to a supervisor and held up to an hour on the phone and was unable to reach one (and a supervisor never called me back). We had to go stay somewhere else on...
DO NOT WASTE your money on this home warranty company. We have the extended warranty to cover our well pump. It went out on a Saturday and they told me to get my own contractor, and then they would not pay and we had to pay 845.00 for labor and parts. Now after 4 service calls from Sears techs my dishwasher does the exact same thing it did on Oct 31st, nothing. They will not return my calls and...
Guys, do not be fooled by First American Home Warrenty. They do not provide any Warrenty. They are money suckers and thats about it. I had a leak in the airconditioner system and they were very quick to send help but they claimed that there was nothing wrong but they put some freon in the system and charged me $ 60 bucks. Since the system was leaking, the airconditioner stopped working...
I contacted FA due to my tankless water heater leaking. They sent out a contractor who advised that they would need to replace the entire unit and I would hear back from the warranty company very soon. Two days later I hear back from FA advising that the contractor will order the unit however the warranty only covers the unit so I will have to pay $355.00 out-of-pocket due to the pipes needing to...
Called First American, they sent a contractor. The contractor inspected and replaced a component but microwave continued to make a foul smell. Called them back, they sent another contractor, the contrator came out and said the microwave was bad and need to be replaced. My microwave is a built in and the warranty stated that they could only replace it with a cheap, white stand alone microwave or...
Basically when you call they argue everything!! Needed a plumber for a backed up sink sent a plumber who said we had to move the plumbing around before he could do a clean out. Moved the pipes called first American they subcontracted a plumber to come out twice the guy didn't show. Had a broken dishwasher called first American agrue argue argue finally agreed to send someone out. Imagine our...
This warranty company is a joke. Our water heater quit so we called in for a repair. We were told that it is in their guide lines that a repair service will CONTCACT us before the end of the next business day. That doesn't mean that they will service us. And the service company is over 60 miles from our address and outside our county. When we asked for a closer company the supervisor Leah...
The contract person at First American did not know what she was talking about regarding warranty coverage therefore she wanted to speak to contractor. Not knowing that she was on speaker phone, while speaking to him she stated that some people always try to get out of paying...she asked him what was covered on garage door, then he explained to her and she agreed. I did not like her...
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