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Firestone Complete Auto Care - WE INSTALLED 4 NEW TYRES

  • by   Jan 26
  • Review #: 379301
Monetary Loss
$120
 
Update added by user Jan 26
PRAGNESH PARIKH 123 GARDENVILLE DR YORKTOWN VA-23693 CELL : 919-451-8934 EMAIL : pparikh0@gmail.com
 
Original review posted by user Jan 26

we installed 4 new tyres on 5/25/2010 by customer invoice no : 172516 and paid $ 477-79 with 80000 mile ltd warranty start from running mile 106152 ... we have a nail on back right tyre and we went to firestone at 112 market place dr,hampton,va-23666 . but except to take the nail out and do the road hazard flat repair they try to sell me new tyre and say we cannot repaire it...they already charge me $ 64-96 as road hazard protection but they did nothing in customer favour ...so we went to pepboys and fixed 2 new tyres...so we were not satishfied with the service and will go to media and better business bureo if we cannot get the refund for 1 tyre which we spend to pepboys.. 3806402

 
 
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2thepoint 2thepoint
Feb 17 
As an Employee, and a Senior Lead Technician at Firestone Complete Auto Care, I do have to tell you we, as a company have a policy which states what condition a tire is in to be "Repairable." New or not, you may have had a puncture outside of our Company Policy Repair Area and/or the tire may have had "Run Flat" Damage, which means the Inner Liner was damaged due to the tire being driven low on pressure. Not sure of the exact situation, but it seems like this store was just following policy.
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