Firestone Complete Auto Care - Firestone All American Tire and Service
- by Suzaumack May 02, 2011
- Review #: 235369
Firestone Complete Auto Care
P.O. Box 7988
60680-9534
Chicago IL
http://www.firestonecompleteautocare.com/
1-888-664-9020
| Company | Firestone Complete Auto Care |
| Product / Service | Firestone All American Tire & Service |
| Location | Philadelphia, Pennsylvania |
| Category | Service Centers and Customer Services |
| Views | 427 |
Monetary Loss
$4
$4
I live in NJ.My daughter's car (my car) broke down in Port St.
Lucie, FL back on March 6. AAA towed her car to Firestone All American Tire and Service. They told me the engine blew and I agreed to have them replace it (with a rebuilt). Cody - store manager was nice enough at the time.
Got a quote and gave a deposit. Signed quote on 3/14/11. It is now May 2 (and we're supposed to get her car back today). Not so sure about that.
They have been rude, won't return my calls-if I do get the manager he just tells me it's going to take as long as it takes. I called Firestone back in March and had a 3 way call with them. Firestone won't help me because they say the store is independent (just sell Firestone Tires). I have tried a few times!.
My question is this: Why would Firestone let anyone that they won't stand behind use their name". This is just awful and misleading". I cannot tell you how horrible this has been?. The shop manager and employees are rude and they lie My daughter is stuck with no transportation and has been for over 6 weeks:.
She isn't old enough to rent a car (she's in college there)". I am out to send Firestone a message:.
This is my first complaint board,.And I'm going to find more places to post this! 30c6db2
Showing
13
of 13 comments
Gusto
Nov 14, 2012
Todd miles
Aug 08, 2012
Andrew salazar
Jun 02, 2012
rickfaz3
Mar 07, 2012
Suzanne Aumack
Dec 27, 2011
advocate1
Dec 27, 2011
American Tire Depot
Jul 20, 2011
Thanks
Robinson
“James Makkerâ€
Suzaumack
Jun 24, 2011
My daughter was stuck without her car for a total of 3 months. When she did get it back, we took it to another shop before she was allowed to drive it, just to find the engine had no Vin#, wiring was not hooked up, they glued the radiator and the cruise control cable. The transmission cable had to be replaced as did the brackets under the car (holding the engine and transmission in) I still have all of the broken parts and the repair order from the new shop. My daughter could have been in an accident- just a matter of time before she'd break down again or have the engine fall out while driving.
Again - My question is this: Why would Firestone let anyone that they won't stand behind use their name. Not only was it on their receipt, they have a large Firestone sign on their building. This is just awful and misleading. I cannot tell you how horrible this has been. I am out to send Firestone and this shop a message. Don't ever let them touch your car. Anyone from Firestone or from 1888 SW Bayshore Blvd. in Port Saint Lucie, FL- just in case they change their name - again.
Debbie
Jun 03, 2011
SKETTER
May 26, 2011
Customer
May 25, 2011
suzaumack
May 03, 2011
BSRO Social
May 02, 2011
As you have noted, there are both company-owned Firestone Complete Auto Care locations and independent Firestone dealers.
It sounds like you have visited an independent dealer and not a company-owned location. While I cannot help you directly, I have forwarded a link to this post to someone who may help you as they work with the independent Firestone dealers like the one that you visited.
I hope that this situation is quickly resolved to your satisfaction.
Steve
Showing 1-13 of 13 comments
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