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EyeBuyDirect Inc. is a global prescription lab and optical retailer specializing in the volume production of affordable prescription eyeglasses. The company was launched in 2005 by Roy Hessel. The co...mpany custom-makes lenses according to a specific prescription. EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. Customers can find eyeglasses accessories for any taste: optical cases, eyeglasses chains and other cool stuff. The company offers such lens type of glasses as bifocal eyeglasses, progressive glasses, party eyeglasses and reading eyeglasses. Customers can make their orders on-line or via phone. Orders with a total value above $99 will be shipped via USPS for free (U.S.A only). Show more
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Finally got em 20 days later. Wrong size and the nose piece is off. Contacted customer service via live chat about replacements. They send the return information.after reading.... I have to pay for shipping back to them provide them with the tracking information when it arrives I have to notify them. I then have to Reorder the glasses and wait another 14 days for them to be made and pay 5.95 for...
If you are hoping to order glasses and get them in a reasonable amount of time, guess again. This is the third time I've ordered from Eyebuydirect (I know - didn't I learn the first two times?) and each time it got worse. I ordered glasses on October 24 and am still waiting for them - it's now Nov 21. At one point they told me they had shipped when in fact they had not (add lying to the list...
Something was wrong with my Frame and they replaced it without problem and they paid for all shipping. needless to say i'm on my 3rd pair and they are great! love this place! Anyone *** about this place has got some serious issues. try picking up the phone if you have a problem they will gladly replace your glasses if your unhappy 100 words? ok here is the same Something was wrong with my Frame...
I know it is cheap eyeglasses 30$, but they arrived broken and the company wouldn't even pay shipping back. I intended to use glasses for fashion purposes only, not with prescription. I was very very dissapointed especially since on clearly contacts you get more quality for a almost same price and free shipping, I would never recommend this company to anyone it's horrible, their shipping policy...
Wasted time btwn. trying to get their pix upload working and trying to apply their "Customer loyalty" codes. The short story: 1st pair of glasses, discount was never applied. The 2nd pair of glasses which I never went through buying because I am so angry at them, I referred someone and they did not honor the "referral reward". I Online chatted – waste of time! I asked to speak to customer...
Eyebuydirect is a very frustrating company to deal with. They are not very helpful and try avoiding standing behind the products they sell. The plastic used in the frames is extremely weak and falls apart with just the slightest stress. I purchased two sets of glasses that had plastic frames & they both broke. I sent one frame back with a $5.00 fee and they sent a replacement. It too broke in...
RUDE customer service! I ordered rimless glasses and changed the lens type after I placed the order online. I called to follow-up on that credit that was owed to me and the agent was condescending, arrogant, and RUDE. He laughed at me when I asked to speak to a supervisor and when I was connected, my call was "disconnected." Needless to say, I cancelled my order and will never order from them...
I ordered mt glasses on the 8th of April and received them on the 15th. I was sent an email each day that they were working on the frames and lenses. Once the glasses were ready to be shipped, I received a tracking number by mail. From the date of the email, my glasses were delivered within 2 days. I LOVE them!! The prescription is correct, the frames are sturdy, and even if they weren't, for...
My $70 frames broke in two months--the left temple just fell off one day. And there is practically NO waranty, as Eyebuydirect insists on a replacement charge plus return shipping at customer expense and does not admit responsibility--only says 'sorry your glasses didn't work out.' Replacement may arrive within '10 to 14 business days.' Also, the lenses are of some low-quality plastic that simply...
DO NOT BUY FROM THEM..THEY ARE LIARS AND RIP PEOPLE OFF!!!! I ORDER THE GLASSES ON MARCH 29,2013 WHEN I CALLED 3 WEEKS LATER THEY TOLD ME THEY WERE ON THE WAY AND SHOULD RECIEVE THEM ON THE 17 OR BEFORE...WHEN I DID NOT RECIEVE THEM AND I CALLED BACK THEY WERE NOT EVEN OUT OF THE LAB....I CANCELED THE ORDER ON THE SEVENTEENTH AND THEY SAID ONE DAY I SHOULD RECEIVE MY MONEY LIE AGAIN...THEY SHOULD...
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