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EyeBuyDirect Inc. is a global prescription lab and optical retailer specializing in the volume production of affordable prescription eyeglasses. The company was launched in 2005 by Roy Hessel. The co...mpany custom-makes lenses according to a specific prescription. EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. Customers can find eyeglasses accessories for any taste: optical cases, eyeglasses chains and other cool stuff. The company offers such lens type of glasses as bifocal eyeglasses, progressive glasses, party eyeglasses and reading eyeglasses. Customers can make their orders on-line or via phone. Orders with a total value above $99 will be shipped via USPS for free (U.S.A only). Show more
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Because I could not understand a support person I spoke to prior to placing the order, I received glasses that I did not expect. Then when I called back to discuss the wrong order, I again couldn't understand the support person. I asked if there was a support person whose native language was English I was told no - all calls are routed to the Philippines. I made repeated efforts to speak to...
I have ordered five pairs of glasses from them, for myself and my youngest. Never had a problem with timeliness or quality. Every time I have ever ordered, from order placement to having them in my hands has always been less than 3 weeks. The closest I've ever come to a "problem" was a pair of frames that I expected to be a solid color, but when I went back to look at them online, I saw that...
I ordered glass's mid Dec. got 1st week of Jan & they were broken, they say new pair was shipped 1-14-14. Now 1-24-14 still don't have. Called post office & they say they received computer notification that they were on a truck 1-16-14, but after scanning entire truck they were not on truck. EBD says they can't help me because they have shipped them. I wish I would have read reviews...
I have purchased several pairs of glasses from eyebuydirect.com. The first and second times, I didn't have any problems. But starting in 2011, something happened. The pair I ordered that year came as expected, but the nose pieces continued to fall off at a ridiculous rate. They sent me 10 replacement pads, which lasted a little less than 10 months...that's how fast the pads were falling off. ...
Finally got em 20 days later. Wrong size and the nose piece is off. Contacted customer service via live chat about replacements. They send the return information.after reading.... I have to pay for shipping back to them provide them with the tracking information when it arrives I have to notify them. I then have to Reorder the glasses and wait another 14 days for them to be made and pay 5.95 for...
If you are hoping to order glasses and get them in a reasonable amount of time, guess again. This is the third time I've ordered from Eyebuydirect (I know - didn't I learn the first two times?) and each time it got worse. I ordered glasses on October 24 and am still waiting for them - it's now Nov 21. At one point they told me they had shipped when in fact they had not (add lying to the list...
Something was wrong with my Frame and they replaced it without problem and they paid for all shipping. needless to say i'm on my 3rd pair and they are great! love this place! Anyone *** about this place has got some serious issues. try picking up the phone if you have a problem they will gladly replace your glasses if your unhappy 100 words? ok here is the same Something was wrong with my Frame...
I know it is cheap eyeglasses 30$, but they arrived broken and the company wouldn't even pay shipping back. I intended to use glasses for fashion purposes only, not with prescription. I was very very dissapointed especially since on clearly contacts you get more quality for a almost same price and free shipping, I would never recommend this company to anyone it's horrible, their shipping policy...
Wasted time btwn. trying to get their pix upload working and trying to apply their "Customer loyalty" codes. The short story: 1st pair of glasses, discount was never applied. The 2nd pair of glasses which I never went through buying because I am so angry at them, I referred someone and they did not honor the "referral reward". I Online chatted – waste of time! I asked to speak to customer...
Eyebuydirect is a very frustrating company to deal with. They are not very helpful and try avoiding standing behind the products they sell. The plastic used in the frames is extremely weak and falls apart with just the slightest stress. I purchased two sets of glasses that had plastic frames & they both broke. I sent one frame back with a $5.00 fee and they sent a replacement. It too broke in...
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