Extra Space Self Storage acquired a storage facility, by the name of NJ Self Storage on Route 22 in Union, NJ.I used to rent the second largest unit at NJ Self Storage for 4 years and removed my property from the unit back in July 2012.
I lost the key to the unit, which they provided for me and informed the previous company. After constant communications with one of the Reps., he assured me that they could help me by cutting the lock. I had been making numerous complaints about over $150.00 worth of expensive brooms and mops being destroyed by rodent urine and gnawing. Myself and the Rep.
had come to an agreement over the phone that they would assist me by "taking care of the problem." Well, I received a cancelled insurance letter from Extra Space Storage. This letter indicated that they have acquired NJ Self Storage. I assumed that they made a mistake by mailing me this letter. Currently, they're trying to send me a huge bill for over $1800.00.
I know this because the Post Office left a return letter slip on my mailbox. I was confused and called them. Well, the female Rep.was extremely rude and told me that I should have called them when I received the cancelled insurance letter and now she is sending me to collections. I could not believe what she was rudely telling me.
I told her the situation, where the Rep. with NJ Self Storage (the previous company) and I had worked out. She condescended me and told me that there are no records and they fired all of the NJ Self Storage Employees. I was upset that she was so nasty and told her that I had emptied that unit back in July 2012 and was assured that everything would be taken care of.
She told me that they still are going to charge me because they could not cut the lock. I told her that the lock was provided by the facility because they had to cut my previous lock because of a lost key. She did not care. She was rude and I'm planning on fighting them all the way.
I had been communicating with NJ Self Storage and there should be a record. I'm not paying for an empty unit. They should have adhered to there promise to "take care of the situation" and cut that lock. Besides, they cut it for me once before when I lost my key.
Prior to removing my property, I was a loyal customer for 4 years. I never missed a month!. I was only late within the last three months of my tenancy there, but I still payed down to the penny|. It's not fair that they can remove a lock when your still renting the unit, but as soon as you remove your property and mistakenly leave on the lock, they act as if they don't know how to remove the lock;.
Extra Space Storage is the most rude company that I've ever had the displeasure of dealing with,. I will never recommend them to any one,. I know at least 6 people looking to rent a storage unit, but I'm directing them to go to another facility with another company|. Extra Space Storage in Union, NJ employs a very rude and condescending young lady?.
If she represents customer service for this company, then they're going to lose plenty of business..My fight for justice has begun! 3800a1b