Please try to contact Express Scripts Customer Service directly prior to posting any complaints on this site.
Industry: Drug Stores and DrugsExpress Scripts social reviews and reports. Join community by posting your own comments or complaints.
Express Scripts was founded in 1986. The company is based in St. Louis, MO. As of 2013, it is a Fortune 100 company being the 24th-largest one in the US. Express Scripts is also considered to be one o...f the largest pharmacy benefit management organizations in the country. It provides a wide range of integrated pharmacy benefit management services. They include home delivery services, specialty benefit management, formulary management, network-pharmacy claims processing, drug-utilization review, benefit-design consultation, as well as medical and drug data analysis services, etc. Thus, it manages drug plans for corporations, government agencies, and unions. The United States Department of Defense's Tricare program is the biggest client of the company. Show more
Had an experience with Express Scripts? Submit review ›
I called to place a reorder on pills. I gave them the refill number. They said they had no record of that number. They could see when the last prescription was sent out and the invoice number, but that there was not any refills of any medication available. I went over every medicine I have which all had refills available and their system shows no refills available for each one. They have NO...
I have been taking a brand medication. 3 months back when I ordered for it, they sent me a substitute medication without asking me. They said, Generic came into market and they have right to substitute without my permission. I spoke to them and said I don't want to change to Generic and requested to refund. They refused to refund. I had to do another order for the brand one. Last week I ordered...
My doctor accidental sent an online prescription thru. Express Script formaly medco had authorization for upto 25 they tried to charge 160 I, tried to stop the shipment but said it was about to ship. So i offered to send it back thier like no your responsible for it have a good day. Now I cant order any other medication thru them even that im willing to pay for it in advance. they refuse to be...
For last 3 months there has been a battle to receive needed amount of med. Denied 1st time needing prior autho for among 3 pills> than their *** policy! (Where did they get all the medical degrees making them the meds. amount god!) Called, talked with a supervisor, assured all was well. Next month refill is rejected for lack of prior autho. Called again, supervisor promised the approval for...
I can't get any help from express scripts! I am completely out of my insulin and they won't even call me in an emergency prescription to my local pharmacy! They told me I could call fed ex and meet the fed ex delivery guy to get my shipment earlier. I call fed ex and they explain to me that doing that is a security issue. Their policy doesn't allow that! So thank you express scripts for just...
I have called them over a dozen times this last week about my medication which was submitted to them on the 20ieth of December. I have received only one of the medication sent to them the rest they either need more information from my doctor (who has spent hours talking to them on the phone) or they are out of stock and they have no idea when they will have the medication in, but I can't go to...
This useless company is supposed to send me a 90 day supply every 90 days. This last time, no prescription arrived - so we called. They said they'd sent it - but indeed their "tracking" confirmed that it was never delivered. They said they'd send a replacement via expedited mail. A few days passed. I then got a call; they told me that they couldn't send the replacement for 30 days. however,...
Awful customer service as they just give scripted responses. They don't listen and no follow up. They are more expensive than Target and cannot be trusted. I am thinking about filing a suit against them to force them to court. After numerous tries by the doctor, they use every excuse in the book not to fill a prescription. Very hard to speak to a woman who barely speaks English in Manila....
The company refused to accept any return, refund, or credit for the unneeded item, although it was unopened and sealed. Unfortunately the medical insurances requires use of this awful company. So there is no choice but to use this company, even thought they are not responsive to troubles, complaints, or problems. I originally was told that they would send a return mailer; but after a lot of run...
I can identify with every complaint listed here. Especially the ones related to the website, customer service and specialty pharmacy. I have never encountered a company in more desperate need of competent management. I found the last sentence of the company's profile listed on this page to be a fitting explanation: "The United States Department of Defense's Tricare program is the biggest...
Showing 1-10 of 67 complaints
Companies similar to Express Scripts
- CVS Pharmacy
- Rite Aid
- Peak Life
- Medco Pharmacy
- OMEGA XL
- FRONTIER PHARMACY
- CVS Caremark
- Arriva Medical
- My Snoring Solutions
- BM Pharmacy
- My Canadian Pharmacy
- Duane Reade