Expedia Unpublished Rate Buyer Beware!!
Today (01/30/2012) I booked an night in Savannah Ga in the Historic District for a Four Star Hotel. Once it was booked I am notified that the hotel will be The Westin Savannah Harbor Resort & Spa which by any stretch of the imagination is not located in the historic district, it is located across the river .8 of a mile by water. I immediately called Expedia, I was told that since it was a unpublished rate hotel basiclly tough ***!! I asked to speak with a supervisor and was offered a future $50 credit.
I called my bank to reverse charges and was told that a claim would have to be filed and it could take upto 90 days for it to be settled.
I accepted the $50 credit and once I have used it I will never use Expedia again.
My experience in the past 10 years with Expedia has been good, but the customer service seems to have been outsourced.