Expedia Unpublished Rate Buyer Beware!!
- by modman1957 Jan 30, 2012
- Review #: 293085
| Company | Expedia |
| Product / Service | Unpublished Rates |
| Location | Livingston, New Jersey |
| Category | Hotels and Resorts |
| Views | 1427 |
Expedia Unpublished Rate Buyer Beware!!
Today (01/30/2012) I booked an night in Savannah Ga in the Historic District for a Four Star Hotel. Once it was booked I am notified that the hotel will be The Westin Savannah Harbor Resort & Spa which by any stretch of the imagination is not located in the historic district, it is located across the river .8 of a mile by water. I immediately called Expedia, I was told that since it was a unpublished rate hotel basiclly tough ***!! I asked to speak with a supervisor and was offered a future $50 credit.
I called my bank to reverse charges and was told that a claim would have to be filed and it could take upto 90 days for it to be settled.
I accepted the $50 credit and once I have used it I will never use Expedia again.
My experience in the past 10 years with Expedia has been good, but the customer service seems to have been outsourced.
3869bd7
TL
Mar 05, 2012 from Mountainair, New Mexico
I booked it and it ended up being a hotel over 2.5 miles away from Cannery Row. The hotel also has a $22 resort fee that I will need to pay in addition to what I already payed Expedia.
I am very unsatisfied and will not use this service again.
Expedia unpublished rates
Feb 09, 2012
AC in AZ
Feb 09, 2012
Modman1957
Feb 01, 2012
For your information the map on Expedia is wrong how can the Historic district be .8 miles as a river? It was pure bait and switch!!
My argument was when I was searching on the Expedia site, I was looking for a hotel in the historic district, there were 40 hotels listed, I saw the check on unpublished rates, clicked bought a 4 star hotel for $129. The hotel they sold me was not on the list of 40. So I was refunded and I booked another room through Expedia in the Historic District.
aconsumer
Jan 31, 2012
The hotel is IN the historic district AREA shown on the map.
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