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Expedia held $3600 for 5 days with no trip booked

  • by   Jan 03
  • Review #: 372204
CompanyExpedia
Location Worcester, Massachusetts
Category Travel Agencies
Views137
 

On 12/23/12 I tried to book a trip 2 Aruba for my husband and myself thru Expedia!.When process was completed I received an error message telling me the reservation didn't go thru and to try again later/.

The next morning I was checking my bank account online and saw that Expedia put thru a $1'.00 charge and then a $3,500 + charge:. My bank told me to call them'. I got thru 2 a superviser who told me there was nothing they could do.. I would have to wait 4 days for the charge/hold to be released, even though their was NO trip booked and no itinerary:.

He called it a "glitch" in their system:.

4 days later I had 2 call again and threaten a lawsuit and finally 4 hours later my funds were released. 385308e

 
 
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Wanet Wanet
Jan 03 
This same thing happened to me last summer while booking an urgent flight to attend a funeral. This isn't a "glitch" it's a policy. -- Wanet
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Irishfoley Irishfoley
Jan 04  from Worcester, Massachusetts
How can that be ok or even legal in any part of our world? Even though my money was released several days later it still feels like a major violation. I did not have use of a large amount of money for almost 5 full days just because I tried to book a trip thru this company. How is this any different than them stealing my money and then returning it to me? I will NEVER use this company to book a trip. In fact...I won't use any other company either. I will try to book future trips directly thru the airline and or hotels in the future. What, if any, federal regulators are in place to monitor or police these companies? If this is 'business as usual' then something needs to change.
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