Wanted to put 2 self centering keel rollers on my boat trailer. Ordered all the parts I needed from etrailer and qualified for "Free Shipping". Received parts no problem. But my idea was not going to work with my trailer. So I called them and got a RMA #. I pay $22 to send stuff back. They receive it. Takes 2 weeks(which is BS just by itself) to credit my card. BUT...

• free shipping
• keel rollers
• REAL BS

Bought a trailer hitch for my 2013 Ford Escape. It arrived within 2 weeks (seems like a long time to me) and the e-trailer shipping box was crumpled. The hitch was protruding from the box in at least 4 locations. The hitch had paint damage in at least 6 places due to the hitch protruding through the highly damaged box. Two issues: e-trailer did not use ANY protective packaging on...

• Damage
• The Hidden
• Tow hitch

I ordered a Rola Tilt Up Assembly Bracket and Fastener Kit for 59110 Enclosed Cargo Carrier. The shipment arrived after 3 days without the support brackets. Ellen at etrailer arranged with ROLA to ship the entire new assembly using priority Fed x. They shipped on Thursday evening, supposed to be here on next day by 10:30. Bad weather Friday...

• Ship
• Cargo
• Shipping

these people are nuts ! i have been buying from e trailer for years. i have NEVER recieved the wrong parts, had shipping take longer than normal, nor have i ever paid for shipping with them. this has been one of the very best i have ever used, and customer service has been stellar. people please, try them for yourself before you take the word of a few people that...

• Customer service
• Word

I read these complaints and wonder if this is the same trailer i've been purchasing items from for the past few months. i've had suburb service and products. Any items i purchased that were not in stock I was notified by phone the same day. i will continue to purchase from e trailer unless i experience any issues in their service or products. The only issue i have had...

• The Saturdays
• Black-and-white films
• Following

DO NOT do business with these people !!! I ordered a cover for my travel trailer from them. I ordered the size they had listed on their web site according to the length of my travel trailer. The actual proper length is not the length of the trailer. It is much shorter. The way the product is listed on their website completely leads you to believe you should just order according...

• Travel trailer
• shipping costs
• actual proper length

Ordered something from them. This is what I feel about how etrailer.com VALUES their customers after purchasing: - It took 1 day for etrailer.com to charge their customer after their order was placed - It took etrailer.com 18 days to email a delay in shipping notice (which I can't find after searching my inbox and junk mail) - It took 26 days for the product to...

Ordered a bike rack july 28th even after reading these complaints.What a big mistake! No tracking info provided only an email saying it would ship within 7 days. Called today aug 9th only to be told the item was back ordered and until september. No email or phone call to inform me of this situation. With the electronic tracking of today there is no excuse for this. What a terrible...

This place is a joke and it is a wonder how they stay in business!!! No customer service and you will not receive the items... Just a waste of time and then they try to sell you on upgrading the shipping to receive the item(s) being purchased. Please stay away. I just cancelled my order that was placed July 21st. They sent me an email stating that I would receive my items in...

First they only sent me a fraction of what I ordered (and paid for) ,then after i threw a huge fit they finally sent some of the rest of my order, In the end I was shorted about 85 dollars worth of small parts and hoses and lines ,I had to purchase my self to finish the job .Never again will I do business with this P.O.S. company .They do not have good...