Moved and got a new cheaper policy with someone else. Called to cancell esurance policy and they charged 10% of the unused policy when no where in the policy does it state that they charge a cancellation fee. The representative did not give me any info on where it was stated of this fee, nor did they give me any kind of apology. These people need to be avoided at all...

• Esurance ASAP
• new cheaper policy
• current state

The treatment that we received from the Esurance representative that we delt with was the worse treatment I have ever gotten from any company I have EVER delt with. It shocks me that Esurance would ever employ someone like this. He possessed no customer services qualities at all and was very rude throughout the entire transaction until I became angry at his antics and...

• auto insurance
• Esurance representative
• customer services qualities

Esurance claims representatives have lied about paying claims. I was injured, and prior to surgery they paid wages and home replacement. After surgery they stopped. I saw an IME and they still have not started payments. A law should be enacted to prevent insurance companies from witholding payments when compliance is met. I'm sure I'm not the only person who...

• insurance companies
• Esurance claims representatives
• home replacement

Should have realized what a sleazy outfit Esurance is when they asked for my charge card number to show "good faith", since it cost them $ to run my credit and get my driving record info. After running my credit and driving record, and given a "firm" quote, it mysteriously went up over $100 when I gave them the go ahead to get the policy going.After renegotiating terms, (the effective dates were...

• Legal terms
• Electric charge
• Charge card

I have been a licensed Insurance Agent for over 13 years, I have seen every trick in the book. So BEFORE I started my policy I called in and made sure the MVR, CLUE and Credit was ran to ensure the premium I was quoted was correct. The Esurance rep said he ran all the reports and advised the premium he quoted was firm. Well, today about 3 weeks after starting my Esurance policy...

• Bait and switch
• The Bait
• Binding

I just paid the down payment for my new policy 6 days ago. I get a email saying that I owe them a remaining balance of $26.00 dollars from the last policy, which is a policy that was paid in full. They tell me that they will cancel my new policy if I don't pay them the $26.00 balance. I ask them what am I being charged for, and they say "a bounced check. You'll have to call your bank" I...

• Change
• Credit card
• Electric charge

purchased insurance on line. received 5 e mails telling me they could not verify previous ins coverage . called them 4 times telling them I faxed over the info. each time they sent me another email saying please disregart prev email.this whole thing was just so frustrating I cancelled my policy to stop them from sending me e mails. THE WHOLE IDEA TO BUY INS ONLINE WAS NOT TO...

• E-mail
• Mobile phone
• URI scheme

Esurance told me when I got my policy that although their online quote was one price my final quote was a little higher due to an accident my hubby had almost 5 years earlier,"but no worries," they assured me,"it'll go down at policy renewal since the five years will be up by then." policy renewal was $100.00 more & we had no claims, incidents or anything. I called them & they told me...

• Bank
• No worries

They tried to charge me $45.99 for taking my daughter and her car off my policy a week early. Yet they were only going to reduce my premiums by $10 a month without her or her car on the policy. I am now insured with Liberty Mutual for half what esurance was charging me. I am still getting teh run around from esurance, but I haven't given up on the $45.99...

• Liberty Mutual

Last week my parked car was hit by another driver. I contacted Esurance to file a claim. I then received and email that stated that my insurance did not cover the incident. I respopnded in disbelief and asked exactly what does my insurance cover. No response. I then contacted them by phone and was told the same, but they offered to assist me with resolving the incident with the...

• insurance company
• Esurance ASAP