Enterprise Car Rental - Rock chiped/cracked windshield
- by dougrozet Feb 20
- Review #: 386342
| Company | Enterprise Car Rental |
| Product / Service | car rental |
| Category | Rentals |
| Views | 68 |
So back in December I rented a car for a holiday trip.There was the usual issues when picking up a rental but nothing out of the ordinary.
While returning home the day before returning the car a semi truck kicked up a rock and chipped the windshield!. When returning the car I was forthcoming with that information'. I had agreed to put up a $100 deposit and forgo the offered insurance/. When I returned the car the man at the office said they would keep my deposit and that would cover the cost of the windshield in the car|.
I was bothered by the fact they charged me at all but I figured that was what I get for not getting their "Insurance"|. I recently received notification that they expect me to pay over $300 for the windshield! I think it is ridiculous that I would be expected to pay for damages that were totally out of my control! I didn't wreck the car, smoke in it, or anything else like that,.
I even vacuumed it before I returned it! Not to mention I was honest about it all?. This is how a company treats an honest person!?
I suppose that says a lot about them/.What ever happened to honest business? 30a04d9
Anon
Apr 12
If it helps you may need to work your way up the ladder of management until you find someone who will help. The hierarchy at Enterprise is: Assistant Manager > Station Manager > Branch Manager > Area Manager > Regional / VP. Always ask to speak to a Branch or Area manager, these are the people who can actually help. If that doesn't work try going to their boss.
ihaveabetterone
Feb 25 from Brooklyn, New York
My story is longer. When I got my old car flooded by Sandy and my grandma was dying in the hospital, I needed to rent a car. I found one at the Enterprise closest to my location in Brooklyn, NY. It was a real bad day (raining cats and dogs the whole day). When I picked the car, it was all wet outside and dirty inside, the car was showed to me in dark garage for inspection. I was asked to check the car for damages while the agent was quickly vacuuming the car inside. I've been told to check all the bumpers carefully for damages. It was kind of dark, I made a circle checking the car for damages and didn't find anything. Then I was asked by the agent if I would like to pay $15 extra for insurance. Since I am a very careful driver with no accidents for the past 23 years, of course I rejected to pay for it. This is where all problems started.
The next day, when the weather was just perfect I took the rental car to the carwash and went to a dealership in New Jersey, bought a new car and was really happy. I couldn't come to a nice dealarship driving a dirty car. I was nice and invested my own money and cleaned the rental car. The dealer told me I can drop my rental car in another location which was 5 mins away. When I returned the car to the man at the office, he was checking the car and noticed a small dent on the roof of the car. It was hardly... Show more
EnterpriseCares
Feb 22
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]enterprise.com including the rental location information, your contact information, rental agreement or reservation number and any further information regarding your experience with us.
When emailing, please list Reference Number 130222-003060 in the subject line. We look forward to hearing from you.
Respectfully,
Carol
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Enterprise Rent-A-Car
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