On Wednesday 1/2, my wife went on Enterprise website to rent a minivan for Sunday1/6/12 for a day trip. She entered all of her information including her Visa Debit card number and Enterprise accepted her information for a reservation on a minivan. On Sunday 1/6/12, she went to pick up her mini van but, the young man behind the counter refused to give her the rental because she didn't have a major credit card. Are you kidding me? You accepted the reservation with the information. Why isn't this stated on your website. The Visa debit card was valid and money was available!. Ive never been this upset with the poor customer service provided by the Atlantic city airport location/.
1". Will Enterprise even see this and respond?
2|. What can be done to rectify this situation because I have no problem whatsoever
making a stink about this til I'm satisfied with the outcome!. I also have
No problem whatsoever going to the location and beating the *** out of the young man who disrespected my wife with poor customer service.. She works in human resources so we know how to rip companies to shreds|.
Ball is in your court!. What will you do to see this never happens again.? 38718e9