• show-popup
  • Signup
Follow us:
 
Shares 0

Enterprise Car Rental - false company policies

  • by   Jan 07
  • Review #: 373266
CompanyEnterprise Car Rental
Location Egg Harbor Township, New Jersey
Category Rentals
Views197
 

On Wednesday 1/2, my wife went on Enterprise website to rent a minivan for Sunday1/6/12 for a day trip. She entered all of her information including her Visa Debit card number and Enterprise accepted her information for a reservation on a minivan. On Sunday 1/6/12, she went to pick up her mini van but, the young man behind the counter refused to give her the rental because she didn't have a major credit card. Are you kidding me? You accepted the reservation with the information. Why isn't this stated on your website. The Visa debit card was valid and money was available!. Ive never been this upset with the poor customer service provided by the Atlantic city airport location/.

1". Will Enterprise even see this and respond?
2|. What can be done to rectify this situation because I have no problem whatsoever
making a stink about this til I'm satisfied with the outcome!. I also have
No problem whatsoever going to the location and beating the *** out of the young man who disrespected my wife with poor customer service.. She works in human resources so we know how to rip companies to shreds|.

Ball is in your court!. What will you do to see this never happens again.? 38718e9

 
 
Keep the topic of messages relevant to the subject.
Personal attacks will be deleted.
No Links or Scripts.
Hide my location
Hide comments (4) 
Showing 4 of 4 comments
Former Enterprise Employee Former Enterprise Employee
Jan 08  from Bensalem, Pennsylvania
Sir, it seems to me that this is a simple case of you and your wife being a couple of retards. Tell me, is a credit card a debit card? No it is not. Is a debit card a credit card? clearly it is not, or else it would be a credit card. Enterprise is not just selling you a $80 rental, they are letting you leave with a $25,000 car. They need to know that you have a little more to your name than $250 on a debit card.
Reply
Enterprise Cares Enterprise Cares
Jan 07 
Thank you for bringing this to our attention. We would like to look into this further. Please email Care[at]Enterprise.com with your full name, the rental location, and any other details.

When emailing, please list reference # 130107-002934 in the subject line.

Gillian T.
Social Monitor Coordinator
Reply
derr1117 derr1117
Jan 08  from Egg Harbor Township, New Jersey
Gillian, who are you? Are you a representative for Pissed Consumer or Enterprise Rent A Car? The reason I ask this is because i'm not interested in wasting my time explaining the situation to you or numerous people without getting some results. The biggest result that we would like to see, is that Enterprises polices are CLEARLY defined when someone like my wife goes to rent a car from you (which we probably will never do after this experience) Last time I checked, VISA was a major credit card company and that a debit card was considered a major credit card (otherwise why would they create the concept). I won't even begin to degrade the customer service rep for Enterprise because obviously he has no idea what a credit card is or how one works. It is also obvious that Enterprise does not care about the customer service that their employees provide to the consumer. This whole transaction should have flowed smoothly but, the actions of the Enterprise employee, towards my wife, proved otherwise. The only positive thing that came out of this miserable experience was the fact that we saved $80 for the one day rental.
Reply
Seriously? Seriously?
Jan 10 
Derr....Visa is the company that processes your bank's electronic transfer of funds. A credit card and a debit card are not the same. Your debit card is linked to a checking account. A credit card is issued only after a credit check is performed on your spending/paying history with a host of factors playing into your assigned credit limit. Anyone can open a checking account and receive a debit card within two weeks and only have $50 to their name.

It also clearly states on the Enterprise website that debit card procedures are handled differently and require a phone call to the local location for said procedures. Make it easier on yourself next time and get a credit card.
Reply
To the Top

Read next Enterprise Car Rental complaint

claims of damage

I pointed out scratches and a small indentation to the agent when I rented the car,she told me not t...

Select Reason




 
Send Report Cancel

Thank you!

We will review your report
You were reading a complaint about Enterprise Car Rental.
Filing a new complaint about
The same company Another company

Report a bug

 
Help us help you!
We are trying to be better!

We need your email address to contact you if we need more bug information. Please provide a valid email address. We do not add this email address to any kind of mailing list or post it on the web

A one-line description of the bug

What were you trying to accomplish and what is the result?

Any errors or messages you may have received

Cancel
 
Report a bug

Thank you!

We will review your report