Richard Bridges
Welcome to eBay General Support Live Help, my name is Richard. How may I assist you?
Richard Bridges
Hello Keith
izzella87
the last 7 items from my basket have been bought twice!!
izzella87
please reverse last 7 transactions
Richard Bridges
I will be glad to assist you with this information.
Richard Bridges
Keith, you will have to contact the seller and explain them that you have purchased the items in error.
Richard Bridges
You can contact the sller directly via phone and that will help you to resolve the issue quickly.
izzella87
No error, your system delayed and did the transaction twice. too much admin to contact 7 sellers. please reverse to correct YOUR system error
izzella87
richard, please respond
Richard Bridges
I am right here with you.
Richard Bridges
I do apologise for the inconvenience this has caused to you.
Richard Bridges
I would l
Richard Bridges
I would like to inform you that there is no issues on the site going on.
Richard Bridges
You can contact the PayPal customer support and they will also be able to assist you with more details on this case.
izzella87
Sorry, are you saying you can do nothing? and that contacting you is pointless?
izzella87
Your system drops ouy
izzella87
oooppps... your system drops out after purchase, shows as not purchased, allows to purchase "again"... and this is my fault!!! This does not make sense. please reverse and resolve
izzella87
richard, please respond
Richard Bridges
Please give me a moment on this.
izzella87
ok
Richard Bridges
Hello Keith, please know that the payments may get doubled if the continue option is clicked twice or if the item is paid after pressing the back button.
Richard Bridges
In this case, the best option is to get in touch with the seller and get the payments refunded. You need to ask the seller to open cancel transaction case.
Richard Bridges
Once the case is closed you will not be obliged to pay for the item.
izzella87
Sorry, please do not state the obvious, that is insulting. Your system crashed (on my computer) during payment, i rechecked my basket and the items were still there, so I tried to pay.
izzella87
why should I contact 7 sellers for your system error. please reverse all 7 transactions
izzella87
Re your comments... Once the case is closed you will not be obliged to pay for the item.... I have paid for them already!!!!!!!!!!!! please reverse and refund
Richard Bridges
As you mentioned that your system crashed at the time of paymetn and that is not the site issue.
Richard Bridges
As a workaround, you may cancel the payments from the PayPal account and also contact the PayPal customer support and they will be able to assist you with more details on this case.
izzella87
I do not know whether it was my system or yours that failed, only that the browser did not progress. rechecking my basket showed as NOT paid (your system fault) not my error, or my system error, please do not try to pass blame.
Richard Bridges
I am sorry to inform you that we will not be able to refund the amount as that is been paid to the seller's account. In this case, you have to get in touch with the seller and they will be able to refund the amount.
Richard Bridges
Are you still with me?
izzella87
II will copy and past this conversation on-line to show what a bad service you offer. Your systems fail and you allow multiple purchase from the basket. This is obviously wrong. After purchase they should be removed from the basket. That you DID NOT remove them from the basket is YOUR fault. That you them pass blame and responsibility to the user is VERY BAD CUSTOMER SERVICE. Comments?
izzella87
Are you still with me?
Richard Bridges
I apologise for the inconvenience this has caused to you.
Richard Bridges
As I mentioned, you will have to get in touch with the seller and they will be able to assit you further in this case.
izzella87
Your apologies are hollow. I will post this on line to show how BAD YOUR CUSTOMER SERVICE is, I will contact 7 sellers to try to reverse YOU SYSTEMS PROBLEM. I am a very unhappy user. over 600 transactions and a 100% satisfaction rating and you treat me in an appalling way.
izzella87
Any comments?
izzella87
Are you still with me?
izzella87
richard, please respond to show that you are still thinking.... otherwise I will assume you have just dumped this conversation!
Richard Bridges
Yes, I'm right here with you.
Richard Bridges
Keith, please accept my apologies.
Richard Bridges
I was facing some technical issues, due to which I was unable to respond to you.
izzella87
can you resolve (reverse) YES or NO?
izzella87
Good to see you admit to having technical issues!
Richard Bridges
Keith, since the transactions are processed from PayPal';s end, it will not be possible for us to reverse the transactions. You might want to get in touch with PayPal team about the duplicate transactions that happened.
izzella87
Appreciate your candid answer. YOU CAN DO NOTHING TO RESOLVE SOMEHTING THAT WAS YOUR FAULT. Please go elseware to (paypal) to resolve. Paypal=ebay. What an appalling abrogation of responsibility to a SISTER company. As I said earlier, I will try to reverse you error, with lots of admin, and will post all this dialog on-line, including your admission of technical issues.
Richard Bridges
Keith, while I understand and respect your predicament pertaining to the issue, please understand that PayPal although being an eBay company has a different structure and all payments on eBay are processed by PayPal and they are responsible for canelling or processing the payments!.
Richard Bridges
Keith, please understand that if at all we were able to cancel or reverse the payments from our end, we would have gladly done it for you".
izzella87
Richard, yes I do understand all you have said.. But if something is my fault, it is my responsibility to resolve'. When your fault, you pass responsibility to me to resolve". Not your fault "personally", you just work for a company that aspires to be market leading, but unfortunately has *** systems|.
izzella87
signing off now?. thanks for your efforts, thanks for trying!. but alas all of no value....
Richard Bridges
Keith, I heartly apologise that I was unable to resolve your issue.
Richard Bridges
Thank you for contacting eBay Live Help. Have a great day.
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