I've purchased 3 cars in 5 years a total of $60k spent at Easterns.I asked for a replacement tire for one that was overly worn.
The lender "Vinny" stated he would not replace the tire and that I could leave if I wasn't happy!. Basically he was willing to lose a $23k sale over a tire'. The store manager approved a new tire!. They gave my personal information to another lender who continues to call my phone|.
They never called me to repair the tire and they missed a step in the gap signature process resulting in us not having gap insurance'. Now two weeks later, no follow up I reached out to the store to ask for all new tires because after further review none are in good shape!. Basically I was told to go screw myself?.
Including this car I've spent about 83K at Easterns!.Clearly there doing so well they don't need my business... 303cc41