My phone rand and I pick it up as usual and no one answered back and the line went dead. I then looked up the phone number and called back twice and was hung up both times without hearing anyone else's voice at all. I figured that it had to be a marketing or sales company and just wanted for them to take my phone number off any list that they may have with my name and phone on it and was not...

After being promptly paid $13K by my home insurer last October 2012 for damage to my home, I was required to send DM the insurance claim check (they were listed as a payee on the claim check). I followed ALL of their instructions and 7 months later I am still waiting for them to dispurse the money to me. I finally reached out to Cole Taylor (my mortgage holder) and they quickly...

• claim check
• insurance claim check
• customer service people

I experienced hail damage to my home which resulted in an insurance claim being filed. As is customary I had to submit the insurance draft to the mortgage co and they are supposed to act as a fiduciary and dispense the proceeds in installments based on the progress of the repairs to my home. I submitted all documentation on 11/18/12 via fedex and received...

• insurance claim
• hail damage
• dozen calls

Had a water leak at my house, the insurance company was great, gave me checks immediately. The checks were made out to me and Dovenmuehle since the are on the title. I had to endorse the checks and send them to them so they could make sure the repairs were completed which I can understand. Now comes the problem, the only person you can talk to is someone reading what was written on...

• insurance company
• water leak
• lien waiver

Sterling Bank outsourced our loan to Dovenmuehle in February and they have made a total mess of our loan. We show payments taken out from our automatic payments yet they immediately sent us foreclosure threats within 6 weeks of servicing. My wife has spent over 12 hours now on the phone with both Sterling and DMI and the account is still not resolved. I took a day off from work...

• Economics terminology

Bottom line with this company, is they pay slightly above minimum wage, don't do employee background checks plus hire high school drop, many with criminal backgrounds to servicing your mortgage. That means your SOCIAL SECURITY #s and ALL your private information is compromised. And no one ever gets fired as long as they show up. The "Charge $4000/yr" for insurance because they didn't receive an...

• Employment
• Mortgage
• Minimum wage

Dovenmule Mortgage Acct. #*******4023 Last year we where in the middle of a remodel of our home,we put in a new kitchen and a new french door off the kitchen. We didn't have the deck to the french doors installed yet. In the meantime I had received a offer from Liberty mutual for discounts on insurance,They where so much cheaper then my current company for my auto and my home that I...

• Door
• Money
• Payment

I pay my mortgage payment 1 month ahead of time without fail and never missed a payment yet they are charging me a late fee. Worse they refuse to correct it after I point out all payments are on time and for the full amount. I send them email and make phone calls yet they just hang up, claim they will call back, and never change a thing. They are are not acting in...

• Payment
• Payments

After going back and forth with them for almost 9 months trying to apply for a modification and after I made a complaint with the Illinois Attorney General. Dovenmuhele offered us a 5 month trail forbearance program where they cut our monthly mortgage in half. Told us we cannot be late at all or we would be disqualified. We made all our payments and then re-applied for the...

• Debt
• Mortgage
• Attorneys general

They never pay taxes, everyone I talked so says their houses have been in jeopardy of tax say and that is ILLEGAL! They are legally responsible to handle all escrow transactions and can't keep up. This company needs to be brought down and I suggest ALL of you sue the *** out of them. They really don't care. Customer service can only do so much which I...

• Customer service
• Customer
• Property