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DISH NETWORK - Dish network has terrible customer service

CompanyDISH NETWORK
Product / ServiceCustomer Service
Location Brooklyn, New York
Category Entertainment
Views8
Monetary Loss
$1000
 

Dish network has terrible !!!I have a since one month ago.

After being on phone with useless so-call for more than three hours, they finally decide to send me a new receiver. started here. I was told for a three days ETA. After one week, did not receive anything.

I called them again, I was told "I, the customer gave the " The is that they send me the replacement remote before with the . I could not figure out how could they copy/paste the correct address to the !. I was suggested to contact UPS by myself (yes, ask the customer to correct their )". It turned out UPS has returned the receiver back to the dish network;.

However, Dish network told me that I have to called them again to ask them to redeliver it,. Correct, it is customer's mistake, so customer has to call again'. Called again two days later, I was told the receiver has been re-delivered". One week later, I still did not get it;.

So I called again, now I was told they have not get the original receiver back yet, and the keep saying it is all my, the customer's fault..

I asked to talk to her , she put me on hold for 15 minutes and transfer me to the !!!!This is ridiculous!!! 3152fed

 
 
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AliciaB_DISH AliciaB_DISH
Jan 27, 2011 
Hi, this is Alicia Brink. I’m with DISH Network. I apologize about the length of time it took to get you your replacement equipment. When we send out equip it is shipped to the physical address on file, if your billing address is different we need to verify which address you want it sent to. I know that sometimes it can take a long time to finish all trouble shooting steps over the phone; however it is necessary to ensure customers do not have to wait to receiver a replacement if it is not needed. You are not required to contact UPS if you do not wish to; this is an option to help speed up the delivery time if the receiver is still with UPS in your area. We try to assist all of customers to the best of our ability and hope that if you have any other concerns or questions you please let us know.
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