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Directv - Former Directv Employee Speaking Out

CompanyDirectv
Location Kankakee, Illinois
Category Ex Employees
Views2261
 

I'm definitely feeling those who's had problems with Directv.WORKING for this company was an absolute nightmare!

I personally went through 9 straight wks of training & once you get on the floor, its a completely different ballgame. The Team Leaders literally would tell us to forget everything we learned in training, & the Quality Assurance team were complete douchebags when they monitored calls. They definitely had their favorites, and would target certain people to get rid of them. From an insider's perspective, they deserved the "F" from the BBB!!!

To make a long story short, I got the *** out of there & now am so much happier & stress free!!!!

Beware of the Early cancel fees for the account, premium removals before 30 days, and having the protection plan for less than 1 year.I refuse to EVER work for another shady company like them again!!! 2fb29fa

 
 
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Dont work for multiband Dont work for multiband
May 02  from Newark, New Jersey
if u want to work and not get pay work for multiband/direct tv
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dtv dtv "corp call center" emp
Apr 25 
Since we ALL have our 2 cents, I figured I'll point out anyone, and everyone, who worked for "DirecTV" thru a 3rd party entity- I am so, so very sorry. A company named West is an example, and YES these 3rd parties are the absolute WORSE experience you can have in the call center industry. Falling so very FAR from corporate minimums. If you get the chance to work for an ACTUAL corp call center, it is the cushiest job you will ever have, and that's true for ANY company!
I used to work for a Sprint 3rd party center and it was as bad, if not worse than, your career with DTV, but when I worked for their corp call center- years later- it was a fantastic job. Naturally, I then swore off ALL 3rd parties and go straight for corp centers, when I'm considering call centers.
As far as the customer end user experience, their are many plans they have to redeem their poor service of the past, but just like any train wreck, the pieces all have to be picked up and replaced in time. The nickle and diming they do is obnoxious though, but considering that's unfortunately how the game is played when subscribing to "services" -like your cell phone provider for example- it's to be expected. However; dont act like the information was never out there at the beginning! the honest truth is that 80% of all consumers are idiots that dont pay attention to anything more than 2 sentences long, and even if you look them in the face and read it aloud they STILL tune you out cause all the want... Show more
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Ex bgi agent Ex bgi agent
Oct 30, 2012  from Hermosillo, Sonora
i also was a bgi agent gor directv. i worked in mexico in a company called teleperfomance, wich directv sub contracted to outsource the calls. in my experience it was a great job, very objective, great training and more. Directv does have a lot of tricks to make customers pay more, it also have some good offers but all companys work like this. i think your problem was with the callcenter you worked at because in mine was a great job and i regret resigning.
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CSR in Mexico. CSR in Mexico.
Oct 20, 2012  from Hermosillo, Sonora
Directv takes advantage of lazy people who hate reading bills and taking care of their business, but anyhow, we are not responsible for angry customers and we have to lick their arses and behave, to stay engaged and empathize with the customers, have to bear people DEMANDING to know WHERE ARE YOU LOCATED and at the end, apologize for not trusting in your expertise. Im sick of american customers who give bad scores on Customer Satisfaction Index just caring about how much you licked their arses and how much you said how great they are "CSR made you feel valuable customer" *** that!!! We have to be extremely polite and listen to all the *** they carry for the company when we only EXPLAIN THE FRIKIN CHARGES ON THE FRIKIN BILL.
I always tell customers TO READ their bills, its the only personalized document they would have and directv will post any "Directv Protection Plan in 30 days 5.99" (or other ***) dont blame US for your lazyness, seriously.
Sorry for those who are charming, kind, respectful and really appreciate our daily efforts to keep you informed and offer you our assistance. For those, there you go, phone transaction fee waived, $5/6 on a premium channel (or two), free showtime 1-3 mo, or Starz!, or Sports... whatever WE feel like it.
Be nice and we can be nice too.
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Huntsville Call Center Huntsville Call Center
Sep 26, 2012  from Mobile, Alabama
I am not sure about the other call centers but the one in Huntsville, AL has absolutely no regards for their people. And it is sad. I know this one person who was in a wreck that left them hospitalized overnight. By the Grace of God they made it out alive. Long story short, their doctor told them to stay out of work for awhile. So that person calls the call center and management tells them if they miss that many days of work they will get fired from having over 7 occurences and basically did not care they were in a wreck. Well I hope they enjoy being sued as that person has gotten with lawyer as that violates FMLA laws.

Also one person I know of had a letter from the military they were needing a leave of absence. Management told them the letter was fake and fired them. The letter was real....yeah...their ***.

CRG manager I know of had surgery done and was needing to be out for awhile. Same thing as earlier happend--if you are out that long you will get fired. Again FMLA violation.

This call center needs to get their *** sued off of them because of the many illegal stuff going on there.
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Finally free Finally free
Aug 23, 2012 
Funny that only 1 person defends the job. If a company is going to outsource and give incentives on sales, they are gonna run into shady business. This is more about working in the call centers and having stats held over your head for a job that someone else did a ***-poor or dishonest job at. They need to figure out a better way to run business other than scare tactics and statistic sheets and treat employees with respect, not like they are a number.
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Andrew Andrew
Jun 07, 2012 
I have been working for Directv since February at the Newer West Virginia facility that handles the att joint billing calls and such. All I got to say as a BGI agent Is that I love the Job. I work the Flex shift that I got right out of training after an initial nesting period(employees will know what I am talking about). I make 11.50 an hour already just for this. Anyways The training I went through prepared me for everything and anything that could happen on that call floor and it is a very pleasurable experience. I think either the other call center is having issues or you other people just honestly are lazy and feel entitled to have the easiest job and just sit there and do nothing all day. Bonuses are fantastic as well as almost everyday we have events and competitions at work that reward us for doing good on phones and getting good QA scores. I can Say that DTV is a place I can work for a long time.
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Happy for you Happy for you
Mar 17 
I worked for "DirecTv" for MANY years and still didn't make that much an hour, the company I worked for stopped giving raises and only gave bonus based on stats. I was angry at first then realized its possible you may work directly for DirecTv or for a different company. Hey, before you start thinking I was a bad employee, I worked for YEARS and was always ranked as top 10% agent. It was hard, if not impossible to keep stats totally in goal to get the entire bonus. I work myself to a frazzle all month, only to lose my bonus from doing MY JOB helping a little old man resolve his technical issue, he was happy he got his issue resolved, but it took FOREVER and I was not so happy my $200 bonus went down to like $50. (It seems a large number of agents had started hanging up on customers to avoid having to set up sevice calls, order replacement equipment, remotes and receivers). I started getting too many callbacks from one actual DirecTv call center, noting "the call had been dropped please setup a service call" for it to be a coincidence - it was so unfair!)

The job was so stressful, it was no fun getting yelled at, being cussed at and being called *** because of DirecTv's policies. (Sorry, I have to vent, customer called ME *** because they're the one that signed a two year contract without reading it - LOL)

I didn't work directly for DirecTv but they've lost a very experienced TECH agent, I took over 400,000 calls and I knew the job inside... Show more
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There are those people There are those people
Apr 06  from Summerville, South Carolina
who believes what they say, but knows it is a bunch of ***. who paid you to write that comment?
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Ace Huntsville Ace Huntsville
May 26, 2012 
I have been working there since jan and its pays more than min wage and you get a bonus every month for your sell Most jobs don't even do that any more . If it not your dream job well get education and do better. I personally like it :grin
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You funny You funny
Apr 06  from Summerville, South Carolina
Congratulations on having no conscious. You apparently will treat people any kind of way. Only a person with no morals will like working for Directv. Money is not everything.
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Ace in Huntsville al Ace in Huntsville al
May 26, 2012 
Stop all the complaint!!!!! In any job your you might find something you don't like. I love my job
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Huntsville Call Center Huntsville Call Center
Sep 26, 2012  from Mobile, Alabama
Everyone that has been there more than 2 years hates it. So dont' give input if you just started please. Thank you.
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STRESSED OUT STRESSED OUT
Feb 21, 2012 
DTV is the worst job I have ever had. It is not worth 10.00 per hour to get yelled at, cussed out, called a liar, and much worse. A lot of DTV's policies and procedures are still pretty shady but we as employees are supposed to spin these into a positive whatever or we get marked down on QA. I'm sorry, but not everything dtv does is positive and can have a positive spin put on it. If dtv were not free for me, I would never have it or get it. Free premiums aren't free, ppv's with no connection error all the time, etc., etc. Being an employee has been a nightmare and I have to take anxiety medication just to go to work as they pick you apart for every word you say as you are being yelled at, cussed at, etc. I am looking for another job and would never recommend DTV for satellite service or a place to work. Horrible, horrible. Mike White should have been undercover for a week as a bgi agent and QA'd, etc. Things may be different if he had.
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Ridiculous Ridiculous
Oct 31, 2012  from Boise, Idaho
So much of these comments are ***. Lets start with just a few basics.
I have been with the company over 5 years and the job is what you make it. If you get fired you had to really do something wrong. First the fussiness about missing time. The company has a 12 point plan before they term you for attendance and the points roll off after a year, and you can earn points back. If you get termed for attendance it is your own fault, don't use them unless you need them. This also does not include paid time off and the unpaid time off and shift trades etc. Absences are just accured when you decide not to come in. As far as the programming and things not being free. Read the disclosures you and every other representative are supposed to read and the customers would know everything that they are signing up for along with any penalties before they take it. There is no need to spin it just read what is there. Its not rocket science.
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hi hi
Dec 09, 2012  from Pensacola, Florida
"The company has a 12 point plan before they term you for attendance and the points roll off after a year, and you can earn points back."

Not quite.. The attendance policy is contingent on the call center itself. For example the one I used to work at had a 7 point occurrence system within a 6 month calendar period and I know the call center in Oklahoma is also different, though I forget what it is. . :-)
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Anon Anon
Jan 22, 2012 
Dishonest, encouraged lying - then lectured you if you were so irresponsible as to be caught doing so by the supervisors who told you to lie, contradictory policies, offered promos to customers then when it came to claim time, quietly erased all records of those promos from the systems and claimed that the custoemrs must by lying (had to get sued before they would hand out the portable DVD players they'd offered one year), schedules for students that include hours when they need to be in class - followed by threats of firing if they choose school over work (these threats tend to evaporate if the student threatens to quit), demands loyalty but gives none, makes a point of telling you they know you are grateful for them allowing you work at all in this economy, laughs at anyone point out this might sound rather threatning, tried forcing one call center to work through a carbon monoxide leak so as not to lose sales (everyone had to be carted off to the hospital after a few hours of THAT bright idea - fortunately, even the pregnant women and their unborn babies survived), lied to employees, lied to customers, demands loyalty yet offers none. Then goes about wondering aloud why employees keep complaining about them, and quitting, and why the atmosphere is so negative all the time. Also, sets up a policy in which anyone caught making two mistakes is immediately fired, no appeal, no notice, no chance of being rehired, and no chance of getting any letter of recommendation, either.... Show more
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Pissed Pissed
Jan 16, 2012 
I completed my Classes & ojt and truly likes working there. I failed my 2nd field eval- but they kept me on 3 full weeks before telling me I'd failed it & was fired by HR. I didn't appreciate that. . My field supe is a ***- not just bc I was fired either!
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former employee former employee
Jan 05, 2012 
I've been with directv as a BGI for some time and i resigned. Everyday I go to work and what i did is to fix a SALES REP'S LIES!!! Almost all of the new customers I handled complains about the *** rebate process in which SALES REP promises that the discounted price they see on ads is automatically applied when they sign up! How bull is that? And here I am tired of apologizing for misinformation and escalating calls to supervisors when i refuse to credit them for the extra they pay when they were clearly misinformed! my suggestion, they should get all the reps from different departments coordinated, teach back on known issues and orient reps for the promos.

Another thing SALES REP do, sometimes they process the wrong order! I remember the nightmare when the customer called in frustrated about the wrong order she got, said she wants the promo with the free nfl that's only for $29.99, what the sales rep did, added FAMILY! In order to fix the problem my supervisor manually added the programs and was credited for extra charges! That's really a headache!

Another thing I should complain about is the ppv, I do hope that when customers order their ppv, they don't have to call us back just for us to resend authorizations to their receivers for their movie to pop on screen! Fix the ppv problem! And I do hope that customers cannot really order through remote without phone line, because customers who cancels dtv freaks out and becomes very irate when the ppv... Show more
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ex employee of directv ex employee of directv
Nov 07, 2011 
I couldn't agree more they really dont care about there employees i had worked for them for 2 years and then they let me go 1 month before my wedding and a week later they let a friend of mine go and she was with them for 5 years and is prego with twins. The call center in Huntsville needs to be closed
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