Here are some executive email addresses and phone numbers if you need to escalate an unresolved problem with DirecTV: bruce.churchhill@directv.com, bbchurchhill@directv.com: EVP john.murphy@directv.com, jfmurphy@directv.com: SVP, Controller, CAO patrick.doyle@directv.com, ptdoyle@directv.com: SVP, CFO HZBitew@directv.com: Heywot Bitew, Business Operation Analyst – 310-964-6508...

I started with Direct TV in January 2013. When doing so I was made several promises by the tech that signed me up. From the beginning thier have been nothing but mistakes. I was told the installer would be at my property between 12-2 pm and I took off work for that time. He did not show up till 5 pm costing me a half days work. I Explained to the tech who signed me up that I would be moving...

my service interruption date is 5/21, I called 5/20 asking for an ext until 5/22 and they said you have to call 48 hours. Really u can easily press the date manually... So pissed lucky them I can't switch to Time Warner due to restrictions in my apartment building... I have had nothing but problems with direct since joining... Customer service is NOT a priority and the consumer is...

• service interruption date
• monthly requesting assistance
• APARTMENT BUILDING

I post dated my payment for four lousy days and cannot get my service restored until the payment goes through .... really? Not to mention the rep I spoke to was rude an unproffesional. Comcast here I come.I have been a five year customer. I moved a chose you guys over several less expensive options. Thanks for standing by me... *sarcasm*. I will never recommend your service to...

• expensive options
• great provider

On 17 May, I called customer service to have my billing removed from my Visa card and put on my checking account instead. After listening to some young squeaky woman try to tell me something (Couldn't understand her high pitched 100 mile per hour voice) I asked for her supervisor. Similar situation only a non english speaking person that I couldn't understand. Sorry for being an English...

• Customer service
• Direct TV
• english speaking

Complaint #1: Direct TV offers a $10 discount each month for a year if you refer someone to them. We told an tenant to sign up which he did. The Direct TV service guy told the tenant he had a better offer so we didn't get their advertised discount. We called Direct TV to complain & they said there's nothing they can do if a better offer comes up. We won't refer...

• Direct TV
• TV service

Direct Tv took 753.28 out of my debit card and they owe a $324.68 refund.They told me they sent it and I called my bank and it was a lie.That was 2 weeks ago So I called again today and they said the refund never got submittrd and it would be another month at least.(God forbid you get someone who speaks english)I think we should all get togther and file a class action lawsuit...

• class action lawsuit
• Debit card
• Direct TV

First my bill was paid in full. I received a notice that i had a past due amt. and my service would be disconnected. Well i tried calling four times and was hung up on every time. I got frustrated. My service was disconnected. They took 300.00 out of my checking account for early termination. I never terminated and i never authorized 300.00 to be taken out of my bank account. So after...

• Customer service
• manager names Amber

Mainstream is horrible;I can't believe i don't have any service; i have been back and forth with their customer service reps for a week plus now and still no service. Im starting to believe this is a scamming company of only maybe five lying @SS employees EDWARD ASHLEY HOLLY JOSE KENSY with only one technician (GHOST) because he never shows up. I wish the worst luck on this company....

constant problems. enough call ins that we knew the drill. after hours on the phone and running from one receiver to another, they agree to send a tech out only to discover 2 receivers had gone bad and charge us $49.99. dtv's equipment, and we pay to have it replaced??? one receiver is still not working. will they pro rate our bill for the one week without service? does fcc...