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Direct Energy is a retailer of energy and energy services. With over 5 million customers in Canada and the United States, it is the largest energy and home services retailer in North America. The comp...any was founded in Toronto in 1986. In 2000, the company was acquired by Centrica, the UK-based parent of British energy retailer British Gas. Direct Energy's U.S. operations span 20 states and the District of Columbia including: Texas, Ohio, Michigan, Illinois, Pennsylvania, California etc. In Canada, Direct Energy has operations in Ontario, Alberta, British Columbia, Manitoba and Quebec. Direct Energy is a regulated gas and electricity provider in Alberta, operating under the Direct Energy Regulated Services brand. For residential customers and small business, Direct Energy offers fixed price electricity and gas plans, as an alternative to the local utility. Through its services division, Direct Energy installs and services heating, ventilating and air conditioning equipment. It also can perform energy retrofits and other energy management projects at larger facilities. Show more
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It started around 20 days ago when I received an unusual bill ( I use power to go plan) after sending an email I received an answer that say , our connection is interrupted with your metering device , and it will be fixed in a few days . I used to pay around 1$ per day for electricity, and now I'm paying more than 15$ per day , it is crazy and unbearable for a student . I have called them so...
Purchased furnace insurance. Not 8 days later needed a service call. They came and shut down furnace. Turned it off and left. Replaced furnace with a new one. Not provided or purchased through direct energy. Called to cancel insurance. But because I made a service call ( where they did nothing ) I am on the hook for a year of furnace insurance. Even though I have a warrantee with the...
Appointment was set. They did not show up , I had to call and ask where they were, because I was angry they set up another appointment the same day "priority " they called it. Set for 7-11 pm. 11 pm came around and I had to call the man said he was busy and then mysteriously said he had a cancelation at 11 pm. After 5 min of making a lot of noise in the furnace said there was a crack and had...
I called to make a payment arrangement and the person i spoke with at the call centre did not even inform me that, that day the service was already disconnected. She made me believe that it is okay for me to pay until the day I asked which is only 3 days away. I am a single mom, with three kids and sick kids, waking up in the middle of the night, freezing was really bad. And for me that having...
The Direct Energy gas hot water heater quit working. Trouble lights indicated igniter or flame sensor problem (owners manual). Contacted Direct Energy and wasted the next day waiting for the "technician" to show up. He drives 1 1/2 hrs from Ottawa to confirm the "igniter or flame sensor problem"... but has no parts in van. Courier arrives 2 days later with "parts" and leaves them in the rain on...
I signed up with direct energy for a 6month or 12month contract with a fixed generation rate of about 7cents per kwh. My contract expired without any notification and I realized I had been charged 2 months for a generation charge of 11cents, higher than almost any service out there. I figured its my fault I should have signed up for another contract in time, which is almost impossible because it...
I have Direct Energy as my Electricity provider. On Tuesday September 17,2013. I informed them that I am moving out of my current residence to move in with my relatives due to the fact that I have become disabled. I called them to get the services disconnected I was placed on hold for about 20 minutes, once an agent came on the phone they informed me that they would not honor my request to...
We received three call in the last hour from this 'vendor'. The calls started this summer & have been getting worse (more frequent). We ignored them thinking they would give up. We've told them 'No' nicely. I've given them fair warning. The next stop is a complaint with the US Attorney's office. I'm also going to spend a few minutes to file complaints across the internet. We...
i received my bill and was in shock the rate went from 6.99 to 11.99 so just there charge was 184.17 unbelievable i called direct energy the rep told me i did not renew so went to variable rate i said cancel my service he said it would take 1 to 2 billing cycles to change so i would be charged the variable rate for 1 to 2 more cycles so my bill was 271.00 for this month because of this i cant pay...
I cancelled with Direct Energy after they did not notify me my rate was changing, they went ahead and charged me the higher rate during the most expensive electric bill of the year and it cost me almost $150 more on that one bill, so I immediately found a different supplier. I did eventually receive a check for some of that difference, which was nice. the problem is that their cancellation...
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