I received a letter from my Electric Company, Met-Ed, informing me that I signed up for services from Direct Energy Services LLC. It also said that I only had 5 days to make any corrections regarding this change. Luckily I called and canceled this election just in time. I never talked to anyone from this company. I received a letter from my Electric Company, Met-Ed, informing me...

• Direct Energy Services
• Energy Services LLC
• electric company

Without notice, Direct Energy changed its residential generation fixed rate charge from .0745 per kwh to a variable rate charge of .1064 per kwh. Direct Energy will not retroactively adjust and will continue to overcharge at variable rate for two more billing cycles. Unethical and a Best Practice for losing customers. Notifying BBB of CT, at a minimum. When contacted,...

• Customer service
• Customer
• Sales

On April 4, 2013 a Direct Energy Technician came to my home for an annual inspection that was over due as part of an annual Heating Maintenance Plan. -Technician came and completed the annual Home Care Checklist for the furnace -All criteria is cleared and in passing order -No recommendations/work completed is filled in on the form. Note: Furnace working fine...

• Explanation
• Heat pump
• Heater

Direct energy in Pittsburgh Pa. Has young well trained aggressive sales people going door to door, they knocked on my door and I was not home, but a friend who is visiting me and recovering from illness answered the door, she explain to them that she was not the person in charge of any of the bills, the salesperson was so insistent on her showing the bills for the house when I walk in...

• Sales
• Pittsburgh
• Door-to-door

I received back to back bills of 1200.00 and 600.00 and had NO CHOICE but to break service agreement after they told me tough 'turkey" pay it!!!!!!!! I have never ever had a bill over 400.again in 3 years since I broke the contract..(or before those bills). They have NOW reported me to credit bureau over the 200 contract fee. It took me time but I did pay those bills...

• Contract
• Gentlemen's agreement
• Common law

I have knowledge about the over-billing of electricity customers in Texas, and I believe that the problem is related to "smart meters," the relatively new digital meters that can be read and operated remotely by utility companies. I worked for APAC Customer Services, Inc., 1650 S. Research Loop, Suite 160, Tucson, AZ 85710, which is a call center that contracts to provide customer service...

I have been using Direct Energy for 5 years and they have saved me about $75 per month for my gas and electric. The last two years I have signed up for the fixed rate for the following year by the end of the year in December. I get my bills for Jan,February,March and April and the rates are not fixed. They told me it takes 1-2 billing cycles, now I get my...

• Black-and-white films
• Following
• Rates

I signed up for Direct Energy and was promised a 50 dollar visa which never came and when I called I talked to a lady named Teresa and was told I would definitely get the visa, and that was last August.When I tried to call again no less than 4 times she never answered. I left 3 messages and never received a call back. Not doing what you said you were going to do...

• Company

Ordered Direct Energy in August 2012 @ $4.99 mcf. Got billed at a higher rate and have been trying to get an overage check for $22.74 since then. It is now March 25, 2013, 9 months later. I have a letter stating the check was sent before Jan.2, 2013. To this day I have not gotten the check !! I have made a claim and have had at least 10 conversations stating the...

• Bank
• Cheque

My energy bill is not being sent to my billing address that I placed on the electric bill. I would like to know why it is not sent period. My electricity got turned off today, because it is not being sent to Rt.126 S. Lake Rd. Holliday, Texas. The address on the mail box is 1388 S. Lake Rd. and on the meter it says Rt.126 S.Lake Rd. Send to my address instead of not giving...

• Bill Clinton
• Time
• Light