Delta Dental

I have been a customer since Sept. where I bought the policy online and said I had continuous coverage.

I then find out I have to wait to receive benefits because they processed me as not having continues coverage.

I spoke to customer service who filed a grievance and said I had to wait 30 days! WTF!!! I then said we need to expedite because I am not getting what I am paying for. They transfer me to a different department and the woman has an attitude saying she will do me a favor and forward email with proof of continuous coverage but it's not her job.

I call back and nothing has been done and I'm being told I have to wait 30 days for them to process this

THIS IS FRAUD PURE AND SIMPLE.

What I paid for which is full benefits they are not providing I'm talking class action lawsuit situation here.

Another sketchy dental insurance company. It's disgusting!

I canceled my coverage in July as it was too difficult finding someone that would accept my plan. I called Delta Dental to cancel & was told they would be issuing me a refund.

I did receive a billing statement saying I was owed $146.59 dated 7/27/22 but there was no refund. A week ago I called again & was told that there had been a processing error . When I asked how it was going to be fixed, I was told I needed to appeal. I said I was less than happy that an error by Delta Dental was now up to me to fix & asked to speak with a supervisor.

The agent returned saying there was no one available but a manager would call me in 24 - 48 hours.

A week later no one has called me, I am not happy with the service or lack thereof. My enrollee number is 121076****01 & the invoice number is 497848****52 dated 7/27/22.

I decided to cancel because the monthly cost was not worth it. I tried to contact Delta on 6/30, the end of a billing period, in order to do this.

The website will not allow a cancellation request. I called the contact number and reached a representative who, after taking my info, told me she could not execute my request but had to transfer me (to a sales office, it turned out). I asked her to ensure I reached a human voice, not a recording. Sure enough, it was a recording that I listened to for more than 20 minutes wait time.

Finally I had to leave the call.

I was able to reach the sales office the next morning, but by then it was July 1 and I was on the hook for another month's bill. Please know how difficult Delta makes it to disengage from coverage.