My friends and I booked out Delta Airlines tickets from Bangkok to Tokyo for our holidays in April 2013.We booked and purchased our tickets via an agency, later we logged on to Delta Airlines website to do our seat arrangement.
We selected the seats in row 20 something, confirmed and it was saved. Everything is done since October 2012?. Early this year we wanted to change our return flight so we called the airline customer service and realized our seats were changed/. After we changed our return flight, we got the new seats in row 28 and the seats were adjacent;.
Last week I went to Delta Airlines website and found that our seats were changed again". Our seats were put in row 43 for departure and row 41 for return flight.. I wrote a complaint message on its website and got a reply saying that the seats we selected on the website are not guaranteed:. He even told me how to select the seat by ourselves on their website;.
Why should I reserve my seats online when it is useless? I selected the seats; the airlines just changed them without prior notice/.
Why do they have online seats arrangement when it does not mean anything? 2f6920f