PLEASE READ!I purchased a gown on line for a first time Mardi Gras Ball and tried to purchase the wrap to match.
I could not add the wrap to my 'cart'. I called the number for assistance and was told the wrap I was requesting would be at me in all colors and styles. This was also stated on line that all David’s carry the wrap in 24 . After I had purchased this beautiful gown, I was diagnosed with melanoma and had large areas of sutures from the removal of the melanoma.
I went to my local David’s and they had 5 colors available, period. GAIL WALTERS who is not only the manager but the head consultant, tried to get me to purchase a 'SWEATER SHRUG' for long strapless formal chiffon gown. REALLY, this was beyond tacky. I was told I could go to another David’s in another state to get the wrap.
I asked if she could get the wrap transferred from Alabama and was told 'NO, WE DO NOT DO STORE TO STORE TRANSFERS'. Gail Walters told me I could pay them to have it sent to me for an additional S&H charge of minimally $30.00, depending on how quickly I needed it. I was heart broken that the online information was misleading but most importantly, there was no sympathy towards my situation. I did choose a wrap out of desperation and asked Gail Walters, 'If I go home and try on my gown with the wrap and it just does not work, could I return it with all tags still attached'.
Gail cancelled my sale and said, 'NO REFUNDS'. As tears welled in my eyes I did ask Gail Walters for any type of courtesy discount towards this wrap, that I could not return and was more than the original one I came in to purchase especially with all the misleading information on David’s Bridal website!. Her comment again was 'NO'". As Gail Walters gave me my purchase and stated in a condensinding manner, 'HOPE YOU HAVE A BETTER DAY TOMORROW';.
WOW REALLY!!! My question is, 'What happened to customer service';. Do people just don't care or have empathy for one another anymore!. What a sad sad world we live, if this is the way people treat one another and can go home and have a good night sleep..
Gail Walters must truly be unhappy with her job and miserable life..
Her tiny heart reminds me of the 'Grinch' that has no love:.Gail Walters needs prayer. 3160768