I ordered two 5 shelf bookcases from Cymax. After placing my order I received an email stating that my order was unable to be processed because my phone number and email address could not be verified. I emailed them from the same exact email address I had already provided as well as the same exact phone number. I then received another email stating that my order had been approved...

• E-mail address
• Bookcase

On April 29, 2013 I placed an order for 4-chairs on Cymax's website. The morning of April 30th I read 113-complaints. I called Cymax and cancelled my order. They sent me an email stating that I was requesting to cancel my order but, I would receive an cancellation email confirmation in 2-3-days. On May 3rd a truck arrives to deliver the...

• Confirmation
• The Order
• 2006 albums

I ordered a bunk beds from Cymax to be delivered through Home Direct and Tru Air. The order came with "with glove delivery and set up." The first time the driver showed up he said he had be slotted only 1/2 an hour and it would take 2 hours to set it up. I spent 4 hours on the phone with Kathleen from Home Direct as well as John M. from Tru Air setting up a...

• American films
• The Driver
• The Order

I ordered a mattress and bed on 3/20/13 online. I did not receive a confirmation e-mail. I called them on 3/22/13 to find out if the order had gone through. They said it had, and then forwarded a confirmation e-mail. They also immediately sent me an e-mail to notify me that the mattress had shipped and provided a tracking number. The bed arrived several days later, but no...

• Shipping
• The Order
• Debut albums

Order a couch and loves eat. Love seat arrived a month late and broken after being told 10 days. The couch still hasn't arrived 3 months later, due to the seller recalled the first set, and will send them out as of may 21st. Well although they sent us a tracking number threw fed ex and towne aire, in which both companies do not have nor received...

• Furniture
• 1
• Currency

I found a bed that I liked I called to place order and assure availabilty. I was given the answer of after payment you shoudl have bed within 10 days its now been 18 days and I just get an email stating its now backordered and Cymax rep stated in email " i should cancel order" - What kind of operationis this. I know have wasted 3 weeks of which I could have had toward another...

• Advertising

Worst experience ordering online ever. Do not waste your time ordering from Cymax. We ordered this table March 10th and have yet to receive it, yet alone hear from anyone about a delivery date. We finally received a "Waybill number" when I contacted THEM asking why I have not received my order. When logging into homedirectusa.com to track the shipment, it said it was picked up in Illinois on...

• Customer service
• The Point
• Still Waiting...

I placed my order on March 20, 2013 for a cabinet. I waited 12 days ( my mistake ) to contact them to inquire. They take all my info and say they are going to get back to me because they agree it is taking to long. They finally get back to me and tell me something about made to order and it will be another 3 weeks before it ships. Now on there web sight it states IN STOCK and...

• Ship
• Ship transport
• Shipping

I purchased a table/chair set from Cymax. Cymax couldn't tell me when it shipped and as with many others, it is impossible to actually speak with someone in this company. The Steve Silver Co table top came not assembled properly - I would never buy something from them again either. 7 days after following Cymax's procedures to request a replacement part, I still have yet to...

After your order they don’t care about the customer, there are just brokers to some fake furniture companies and only care about the money. They don’t know the order is shipped or not.. or the customer is satisfied and they don’t have any tracking mechanism. After 5 days and 6 hours of call totally devastated . After your order they don’t care about the...

• The Order