CVS Pharmacy - RIP OFF
- by DissatisfiedConsuer Jan 23
- Review #: 378219
CVS Pharmacy
One CVS Drive
2895
Woonsocket RI
http://www.cvs.com/
888-607-4287 , 1-888-607-4CVS, 1-800-SHOP-CVS
| Company | CVS Pharmacy |
| Product / Service | prescription drugs |
| Location | Spring Hill, Florida |
| Category | Health and Beauty |
| Views | 140 |
Monetary Loss
$26
$26
I have my prescription filled at CVS pharmacy in spring hill florida, corner of mariner and spring hill dr. Because I was trying to save money on my insulin, I called my insurance company about the mail order prescription through Express Script. That's when I found out that the LANCET is FREE for me but CVS charged me for 2 months in a row. When I called to let them know why did I get charge, they say we can reimburse you. When I got to their store, they're giving me their *** MONEY CARD that I have to spend at their STORE. On top of that, they're only giving me back 1 MONTH charge when they charged me 2 months because I had no receipt!. I refused to take the card because they already had my CASH, and they refused to give me back my CASH unless I had the receipt'. Mind you, they made the mistake of CHARGING me for a prescription that should have been FREE to begin with'. When pharmacy sends out your prescriptions, they are done by CODES, and apparently, they're trying to rip off customers that they think don't know their co-payment|. I'm filing a formal complaint against CVS pharmacy for ripping off customers on prescriptions/.
You have to wonder how many they've been charging and they charged me $12|.75 per prescription". Now multiply that with over a million customers that have diabetes and being charged for something that should be FREE|. Now you see why CVS pharmacy is taking over a lot of pharmacy stores throughout the U.S. and they continue to be rich while the rest of us are being ripped off over FREE drug.
When I called Express Script, my cholesterol pills is only $10.00 for 3 months refill, and I get charge $8.00/month at CVS, how much are they making off that drug? If Express Script can charge a three month supply for $2 more than a month supply, why in the world can CVS charge $8.00/month?
If I didn't call EXPRESS SCRIPT about having my diabetes supplies mailed to me, I would have never found out that my lancet were free and they would have continued to charge me $12.75 refill.
CVS you suck and you're a rip off. I will never go to CVS again, I don't care which location. I will also continue to have them AUTO REFILL my prescriptions and never pick it up, and will NOT answer their *** message. 2fc4f5a
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Alright
Feb 25
But the lancets were another brand (not one touch) or was it one touch but not delica? If that's the case they did nothing wrong. How are they suppose to know your ins. gives you the delica kind free and not the one touch blue free. YOU didn't even know and it's your insurance. I would take the $12 card and thank them for the refund. They didn't have to refund you the $ because of your ignorance. Don't even say they should know because there are 1,000's of insurances out there and your express scripts and another persons express scripts are totally different. It is your responsibility to find out what your ins. covers and doesn't. You get a booklet every year with all that info in it, but you choose not to and then get your panties in a wad when something doesn't go just right. I don't think I would be burning bridges with CVS just yet, because there will be a day you need a med now (antibiotics, pain pill) and you will NEED your local pharmacy. Also you just wait until that mail order doesn't send your meds in time. Where do you think you'll be then. At that same counter begging for them to help you, and I'm sure they will because that's why they're there.
Anonymous
Feb 25 from Tampa, Florida
LadyScot
Feb 25 from Naples, Florida
Anonymous
Feb 25 from Tampa, Florida
ok
Feb 25
LadyScot
Jan 25 from Naples, Florida
Now, something ESI should have told you is that with some medications, you can only fill up to 3 times at the local pharmacy, after that you HAVE to fill the next ones with mail order.
CVS will have absolutely NO CONTROL over what ESI does. If you change pharmacies and use your ESI insurance, the EXACT SAME THING will happen.
DissatisfiedConsumer
Jan 25 from Tampa, Florida
That is not true, the LANCET IS FREE, I have no co-payment on the LANCET pure and simple. CVS made that mistake in charging me and if I didn't find out that LANCET has no copayment, they would have continued to charge the lancet 12.75 every month. Express Scripts has nothing to do with it, and yes, you do get extra discount if you do mail-order, that's besides the point. Drugs are according to your COPAY, and should be FOLLOWED as such, not whatever the pharmavy feels like using to code your drugs, so if they use the wrong code to fill your prescription, then you pay according to the co-pay. That just means that CVS coded the LANCET wrong, that's how I end up paying a copay. If Express Scripts came back as FREE, then CVS should have gotten it back FREE from the insurance.
Anonymous
Jan 25
Dissatisfied Consumer
Jan 25 from Tampa, Florida
WHATEBA!
Dissastifed Consumer
Jan 25 from Tampa, Florida
One more thing, prescription drugs copayments are according to Tiers, either 1 2 3 or 4, 4 being you pay certain percentage, 1 being the lowest of the drug tiers, and some has no co-payment at all, covered 100% depending on your insurance coverage. This is the same to all insurance coverage because you could only have the ESSENTIAL HEALTH BENEFITS that probably do not have much coverage on prescription drugs. I have a good insurance, and if you want to be fooled over what code pharmacy should code your prescriptions because they made a mistake w/o you questioning your copayment, then so be it, pay a copay that shouldn't have one. Express Scripts IS NOT my insurance, it just happens that we can use them to do mail order to save money, that was the reason I called them to save money on my INSULIN, but when I asked them why does CVS charged me for the lancet and you're not, the lady said you don't have a copay on NEEDLES. NO COPAYMENT! Doesn't matter which pharmacy you go to, if you don't have a copayment, you pay nothing on that product. Same difference if you don't have copay on office visits, doesn't matter which doctor you go to as long as you're under the PPO, if your card says no copayment on reg office visits, then you don't pay at all. If your card says, $20, then you pay 20 doesnt matter who you go to, same w specialist, if it says 40, 40 it is doesn't matter which specialist.
You might to ask your insurance company as to which... Show more
LadyScot
Jan 25 from Naples, Florida
As for having no copayment with the LANCET, which BRAND is your insurance allowing??? You HAVE to use the correct BRAND for the insurance to pick it up. There are literally dozens to choose from, and depending on your insurance, it is usually the lowest cost one.
I hear this type of thing everyday from people who want ACCUCHECK brand but insurance will only cover store brand or cheap ones. And for your insurance to pick it up anyway you have to have a written script for it, with a diagnosis code from the doctor. You CAN NOT file an over the counter product on insurance without a script. I know. I do this everyday. And I hear this type of stuff every. Single. Day.
People think insurance is a magical entity that gets them anything they want for free, and blame us when they have to pay, or the insurance will not pay, or they have no met their deductible or have fallen into the donut hole or will only pay for generic and they want brand etc and so on.
LadyScot
Jan 25 from Naples, Florida
You pay for lancets when you fill at CVS but your insurance says they are free. I am willing to bet you in fact dud misunderstand. Free with mail order, but not with retail pharmacy. Just call your insurance, and ask then what the copay is through CVS, and what the copay is through mail order with Express Script. EVERY insurance will give you a discount if you use mail order because it saves them money. So your lancets may be free through express script mail order, but cost you a copay if you use a RETAIL pharmacy. THAT is how your copay can be different.
And no pharmacy has to give you a free item just because another one will. Mail order is a whole different ball game. My husband was paying $150 for Plavix every 3 months with ESI (his insurance IS express scripts through his job), BUT his copay would have been $575 every 3 months for the same script with Walmart pharmacy because they are a retail pharmacy. This was before the generic Clopidogrel was released in May.
Insurance should really make sure their customers understand the policy and how and why they can be different when used at different places.
Oh, and I do need to clarify something you said: your copay will be same no matter what pharmacy you use for your meds UNLESS you compare MAIL ORDER... Show more
Dissatisfied Consumer
Jan 25 from Tampa, Florida
As far as the brand, I got the brand that the insurance covered for FREE, which was OneTouch Delica, and the lancet is based on what kind of glucometer they gave me, which was the ultra mini, and that is the kind of lancet that has to be given to me, and cannot be accucheck.
I understand my insurance coverage well, but when I got charge for the lancet the first time (I didn't question it), I assumed I had a copay but I questioned it when ESI didn't charge, which was then I found out that the LANCET was covered 100%. Therefore, CVS had no right charging me for a 100% coverage of that particular prescription.
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