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CVS Pharmacy - CVS pharmacist lies and causes me problems

  • by   May 12, 2012
  • Review #: 318003
 
CompanyCVS Pharmacy
Product / Serviceprescription drug
Location Orlando, Florida
Category Drug Stores and Drugs
Views893
 

I regularly take a prescription drug which, for the past year, has been in a shortage nationwide. The fda has it on its list of drugs for which there is a shortage!. But some pharmacies have some of the drug'.
When you get your prescription for the drug you have to phone around to as many pharmacies as you can and ask them if they have any in stock;.

The CVS pharmacy where I managed to find some the last 3 times I was able to fill it was one that I called this time:. The pharmacist there said, "I won't tell you on the telephone whether I have the drug in stock or not" I said, "But I'd have to drive over two hours to ask you in person, and if you didn't have any, it would have been a terrible waste of my time and money":. She said, "Too bad?. That's a CVS policy" what she didn't realize that I had just called 15 other CVS's and they were all too happy to check their inventory for me on the phone!. I am upset because I need to get this filled, and I can't help but think that she probably DOES have it in stock, otherwise why wouldn't she have just said, "NO I dont' have any" ? This person is playing some kind of power game and I'm absolutely furious about it|.
Her name is Elizabeth Odu, she's 26 years old and works at the CVS in Eustus, FL. 306a27a

 
 
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annoied annoied
Jan 26 
I'm having the same issue, and stumbled across this post. I would be more than happy to volunteer my previous 8 years of RX history and whatever other identifying information so they could look and see that I'm just asking if they have the same prescription that I get every month. There has to be a better way of managing customers than this. Why can't local CVS stores check for inventories nearby? :sigh
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LadyScot LadyScot
Jan 26  from Naples, Florida
If you had bothered to read the replies you would see that there are not many pharmacies that will tell you wheat their inventory is. Doctors call us all the time asking if we have this narcotic or that one, we always say NO.

If you need a medication that is not a controlled substance we are happy to call around for you, and we do regularly. But we are not going to call for something we know no one will disclose to us. For good reason.
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tiredofdrivingaround tiredofdrivingaround
Feb 15  from Lawrenceville, Georgia
I am intrigued by this answer. I have called every single month since I was first given vyvanse as a prescription and every pharmacy I have called including CVS and Walgreens has been able to say yes or no if they have it in stock or not. I have had someone even tell me the exact amount of pills they have in stock. Then all of a sudden, one CVS says, sorry can't tell you that over the phone because we are a 24 hour location...so tell me this. Who is the location that will get into trouble? I don't understand how each 24 hour store does something different? I get the reason why they apparently are not allowed to share this info (even though many still do)...however, if a junkie is going to hold up a CVS to get meds...they are probably not clear headed enough to call in advance they would just do it. If they are functioning well enough to call ahead I doubt they are a junkie. Also, telling someone you can't give out that info to me means they have it and would most likely not deter a junkie from coming in and doing something drastic. That is all. :sigh
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LadyScot LadyScot
Feb 15  from Naples, Florida
What it boils down to is which location is willing to take a chance with their safety and which are not. Giving you information like that is a pharmacists call. Some will, most won't. NOT a single one has to, and all should not.
also-pissed-off also-pissed-off
May 14  from Boca Raton, Florida
Ladyscot should be working in the sanitation department. He or she should learn some customer skills... or better yet, quit his job. There is no reason why the parmacist cannot reply to a common question... "Do you have in stock my pain medicine". I hope he, she, "Bothered to read this post"...as he she said, "For good reason"

CVS Walgreens got caught selling masive quantities, (bulk) pain pills from their distribution centers; to make big bucks.
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LadyScot LadyScot
May 14  from Naples, Florida
How about you get certified and registered and go to work in a pharmacy. Then when someone asks how many Roxies you have, you can tell them. Then when they come stick a gun in your face, you can clean up your own pooh.

Like I said, there is a very good reason why most will not disclose their controls over the phone.
tired tired
Dec 23, 2012  from Blue Bell, Pennsylvania
why do u neg ppl care what ppl r taking?? there r very sick ppl out here thats been on these meds for years by the advice of their trustworthy doctors!! now all of a sudden u cannot get ur oxycotin filled? iam 62 yrs old & never felt so belittled in my life as cvs treated me like a junkie plus iam retired from the us government.just fill the damm scripts those kids wanna kill themselves ...their choice!! believe me cvs ur not helping them thinking u just saved a life! crime rate is rising all over & i wonder why
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LadyScot LadyScot
Dec 11, 2012 
Some medications, like narcotics and controls we absolutely will not tell you over the phone if we have them. If you come in and ask, and trust me, we can tell if you are a tweaker, we will not tell you. Use your common sense to figure out why we will not tell you if we carry these drugs.

Honestly, we could care less how far you live from the pharmacy. What we do care about is not having some druggie come in and shoot us for those drugs.
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Nucleardystopia Nucleardystopia
Dec 07, 2012  from Columbus, Ohio
When you are the pharmacist this is going to be held at gun point because she made the mistake of letting someone on the phone know they have controlled substances in stock then you can be mad about this. It is against CVS policy to do so. Complain to the ones who do that they are putting their pharmacy in danger.
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justin justin
Dec 05, 2012 
i just called cvs to see if they carried dexadrine how much it would cost. i dont want dr. to perscribe me somthing i cant afford or isnt readaly available. I take vyvanse which is long acting dexadrine but my day starts so early it wears off. im just trying to f igure out what to do because when it wears off i don't feel like doing anything and i have to watch two kids till 8;30 at night i just want to sleep.He was rude and said no we dont carry that and went on to tell me how over prescribed those meds are. i didnt ask that i need these meds ive been on every anti deppressant and think they do more harm than good i didnt even go to dr looking for add meds after talking a while and telling how i felt he gave me a test and i deffinatly have it. i already knew when i was a kid i was on all the meds including dexadrine and it worked better than ritalin and adderall less side effects and didn't feel like i was on somthing. it isnt just cvs its almost all pharmacies im 32 and i guess they think add is only a childhood thing. since ive been on vyvanse my anxiety and depression have been alot better im just trying to get the right dose for the best results. these pharmacists are miserable and need to be a little more understanding that not everyone that is on add meds is trying to get good grades for me it levels me out i still have to work at concetrating and they dont speed me up i can sleep. they got to be careful they could discourage some one from taking a med that... Show more
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seriously seriously
Nov 30, 2012 
Wow. I thought this was a website for people to b*#%& about retailers not express their own personal hatred &ignorance. I was looking for something specific about CVS but *** if I'm gonna say it now b/c of how incredibly close-minded most of you people are. Pain medications have a legitimate purpose, sure there is abuse, but I'm sure 95% of you have consumed alcohol to the point of being drunk at least once. &if you are ever in pain &show up @the emergency room or have surgery you are gonna be crying like babies for relief. I forget sometimes how judgmental &hateful people can be. Wow!
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ricardo ricardo
Nov 25, 2012 
Walgreens says that statre law prohibits them from giving info over the phone. That is a LIE. Small independant ones WILL give you the info. Walgreens and CVS policy prohibits giving the info. DO NOT go to them, they are also higher than most independants. BOYCOTT Walgreens and CVS
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CVS Tech CVS Tech
Nov 23, 2012 
HAHAHAHAHAHA JUNKIE!!!!
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Jen from Hampton Jen from Hampton
Jan 08 
Wow, CVS Tech, i feel sorry for you ! i wonder how old you are, because you dont sound professional at all. i completely agree with the person replying to your post saying you will be crying in pain one day wondering why you cant get any help with pain relief.. Grow up !! I am a kind hearted person and i care for the human race in general. esp.someone who is in real pain and is treated like you quote JUNKIE ! pay attention to why these meds are needed and not just judging ppl. I think its kinda sad that you are a tech at CVS and your making yourself seem very imature!! CVS needs smarter ppl in their pharmacy if this is what we are dealing with !!!
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Voice of Reason Voice of Reason
Oct 23, 2012 
Wow what a *** comment #9 left. What a heartless ***. I don't do drugs, but I have compassion for those who suffer through this addiction and seriously need help. You get a life Mr. Internet Tough Guy. You are just a sad piece of *** that will soon be judge with ill-spirited life situation that you will be crying out for mercy on this forum. I pray for you that you learn to be a decent person.
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Jen from Hampton Jen from Hampton
Jan 08 
Voice of reason, Im with you on this one !! CVS has really gone down hill from what ive experienced. they seem properly staffed recently but no one seems to know whats going on back there. They try to make you seem like you have no idea what your doing so you will just go away without ur script. i know better after this has happened to many times. Now i know you have to hold up the line for them to actually get it right !! then they wonder why the line is sooo long ! I say do your job right and if you make a mistake back there in the pharmacy, appolgize and that will make happy customers return to your store !!!
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sutraquio sutraquio
Oct 21, 2012 
:upset I feel uncomfortable about relying on pharmacists to tell the truth about medication.I use tenormin ,only,I asked about the possibility of increased dosage causing ankle swelling.I tested effects by titrating down,swelling lessened.A medical reference online,also reviews by patients, showed that many other patients experience the same adverse effect!But pharmacists and doctors STILL lie! I am weaning off,slowly though.I refuse to continue to suffer due to lies!
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brian brian
Oct 20, 2012 
Comment 23 by cvs pharmacist is absolutely correct. I might also add the pharmacist has liability to dispense a prescription for a legitimate medical purpose. And without seeing the face of the prescription, especially for a schedule II narcotic, I cannot attest it is legitimate. This goes hand in hand with not getting robbed, and not allowing the public to freely know which schedule II narcotics you carry, and in what quantities. Do you not understand if I give someone some early oxycontin and they overdose and take them not as prescribed, that I am responsible, as well as the doctor? No, you just want your CII meds early, whatever the consequence. Even if that means the pharmacist dispensing those to you could lose his/her license.

Thanks. I can certainly attest that you are an ***, pinnahuah
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pharmtech pharmtech
Sep 26, 2012 
if the drug youre looking for was a narcotic or controlled substance, then yes it is aganist cvs policy to discuss stock over the phone. the other 15 cvs's you called that were "all too happy" to check stock for you were probably lieing. we often say sure hold on and put you on hold for a moment while we pretend to check stock and say sorry we dont have it. at least the last cvs you called was honest and told you its cvs policy not to discuss narcs on the phone rather than lie to you and waste your time hah
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all u suck all u suck
Sep 26, 2012 
everyperson that has the time to blog obvisouly have no life.
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