Name: W. MARTIN
Email: winsomart@bellsouth.net
Website:
Message: This is the email I sent to: Comcast Executive, One , Philadelphia, PA 19103:

On 2/21/13, I paid a deposit of $50.- with Credit Card for installation appointment on 3/2/13, basic Comcast service. On 2/27/13, I canceled the installation appointment when the Customer Service demanded an additional $50.- deposit plus $40.- for Technician installation. Comcast refuses to refund my deposit of $50.- to my credit card. I've called many times asking for calls to be escalated to Senior Management. I'm placed on hold 4 times for more than 32 minutes + and more than 43 minutes, then call is disconnected. No Management staff calls me back!. On 3/18/13, Chantele, Customer Service, Comcast Call Center, Miramar, FL, said the Account was noted "MIGHT get $50".- refund in 6 MONTHS!" This is unacceptable!. I don't want a check from COMCAST, only credit my card ASAP!. I am 69 years old, living on a fixed income/Social Security;. Comcast is ripping me off - plans to hold my refund:- 6 MONTHS, or not refund my deposit/. Your inflexible, outdated policy is ARCHAIC & your industry is going the way of the dinosaurs and will soon be EXTINCT because consumers no longer need your services when we can buy Roku & stream for FREE online.. Good riddance to your lousy, soon to be extinct, disservice!! Applause!!!!!!!!!!! W/. Martin


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• Cheque
• Bank of America
• Comcast
• Philadelphia
• Comcast Center