After being a customer of combined for over six years, I wanted to cancel my policy, I did not feel I needed it anymore. I made many attempts to contact the company and cancel my policy. I left voice-mails and sent an email via their website. No one ever called me back.
Finally a few months down the line (I am busy and didn't have time to call constantly), I reached someone and was able to cancel my policy. But now they refuse to refund my money for the months prior that they did not return my calls. They say they have no record that the calls were ever made. They told me to send them a phone bill. Well they tell you that knowing you need a subpoena to obtain toll free calls (1800 #s) made from your home line. Well I happen to have a record of one call made from my cell and have sent it to them.
They are dishonest, disrespectful, and right down greedy. I am sad to say I was a customer for six years.
Still have not gotten my refund
Chester, CA 1249049
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