My colleague and I ordered and paid for glasses that were supposed to be progressive with anti glare and polarized, as we live in Barbados we need the extra protection. On arriving back home we had issues with the glasses so went to our local opticians not only were the anti glare missing but the glass used was an inferior quality :-(. On our return to NY we went to...

• Service
• Light
• Sunglasses

Purchased glasses May 6th 2012 paid $636.00 total with tax and insurance which was to cover lost or damaged glasses for 1 year. I was told that I would have to pay 50% for replacements, well I went to pick my glasses up and they were cracked in the corner so I refused to accept intill they were correct. Today I call and inquired about getting a new pair as I lost...

• Confidence trick
• White-collar crime

Regularly do not write any complaints about businesses, but I have been very helpful when choosing. The service of this trade is disastrous. I had to go through three optometrists and three different recipes that were useless and that the manager blamed me for the situation. When I asked for the money I had to pay upfront for refund, they said they would send...

• Service of process
• Economics
• Credit card

I HAD 3 EXAMS WITH A YEARTWO BY COHEN OPTICAL AND ONE BY A NEIGHBORHOOD OPTHOLOMOGIST WHEN 1-800 CONTACTS RECOMMENDED THAT ID O THIS FOR CONTACT LENSES FOR DRY EYE AS THAT THE OTHER CONTACTS WAS PASTED TO MY EYE WITHIN 1/2 HOUR AND I HAD TO MOVE THEM AROUND WITH MY FINGER. THEY DID NOT INFORM ME THAT THERE IS NO CONTACT WITH MY STIGMATISM AVAILABLE. I DECIDED TO STAY WITH...

I scheduled an appointment at Cohen Optical in Paramus, NJ on a whim. I hadn't been to the eye doctor in several years, and knew that my eye sight was getting bad. The sales associated directed me over to counter for the sale items, because I wasn't really interested in paying for designer glasses. I picked out some generic glasses, which were $484 each and on sale for...

Went to Cohen's in Jensen Beach, FL in January for new glasses, was happy since they were going to order the frames I wanted and I was told that they could do the lense shape that I wanted. I've been there before and had gotten my last two Dolce & Gabbana frameless' there so I "trusted" them. I knew job would take about a month, but that was alright. The first time my glasses came...

I picked out a clear frame thinking ofit being nutral but after a week I went back and said I see reflections in the frame that is so distracting the guy there took my glasses went in the back and came out a few minutes later and said I fixed them. He took out the lenses and used a marker to mark the frame and put thhe lenses back in. they always look like they...

I went into cohens optical in the bay terrace shopping center on April 19th (THURSDAY) TOLD THEM I WANTED TO SPEND MINIMALLY. LONG STORY SHORT not nice people i was talked into glasses i did not want. I told the fella who gave me the eye exam that i did noy want proressives or bifocals. got a bill for 703 which included a charge for the exam...

The same thing happened to me and my boyfriend!. Except my boyfriend never got his contact lenses or prescription. WE PAID FOR NOTHING!!! We saw Dr. Tammy Nguyen in Dec 2011 at the Paramus location. My boyfriend got a contact lens sample to test AND she refused to give us the prescription until we decided which contact lenses brand to buy!! We came back after the...

Went to Cohen Fashion Optical in Queens Center Mall NY to get glasses for my 3 kids already prescribed from their opthamologist (ages- 5,9,10). Now I have a pretty good eye care health coverage with $0 copay for exam, $0 material copay and $130 towards the purchase of any frame out on the market. I figured this should be a fairly simple visit since their exams...