Coast Spas - Coast Spas and warranty
- by Anonymous Jan 21
- Review #: 377687
Coast Spas
202 St., Ste. 6315 Langley
V2Y 1N1
British Columbia Canada
http://www.coastspas.com
| Company | Coast Spas |
| Product / Service | Coast Spas Hot Tub |
| Location | Georgetown, Texas |
| Category | Installers |
| Views | 65 |
Monetary Loss
$10000
$10000
Had the radio go out at 2 mos and they replaced it.3 mos later the new radio went out.
NO WARRANTY!!! Now the pump seal and bearing has failed on our 3 yr old $10K hot tub and Coast will not honor the warranty even though the vendor wrote "5 yr warranty" on our receipt. This is our second hot tub with them and even referred friends to them. Our friends are dissatisfied as well.
I will never purchase a Coast Spa again and will inform everyone I come into contact with to do the same.They do not care. 2fe929a
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Spa_Doc
Feb 13
Check and see if this is the case, pay an installer to fix, Coast Spas, big money, Big promises, Big Excuses, starts with the owner, I think they produce off-shore and pretend there manufacturing in North America all the while selling the cheapest and nasty spas out there. Buyer beware
Coast Spas
Jan 24 from Middleboro, Massachusetts
Very saddened to hear of your disgruntlement with Coast Spas and our warranty policies. We take great pride in our products and believe we offer a very comprehensive warranty to protect our customers in the event that our craftsmanship or equipment has contributed to a failure in the spa.
This said, there are critical components (such as your pump seal) that we are unable to cover under warranty as their lifespan is directly influenced by the water chemistry, which is maintained by the spa owner.
This is not a unique policy, and is standard throughout the hot tub industry. The warranty documentation from 2009 will clearly outline these exceptions.
In your case specifically, your pump seal deteriorated and caused a malfunction in the bearings of your pump. As mentioned before, this premature deterioration is a result of an unfavorable chemical environment for the pump seal.
We do very much value your business and are here to assist you at anytime. If you would like to discuss this issue further, we would be happy to do so. We want to see you enjoying your spa to its fullest and are happy to work within our means to ensure your satisfaction.
Kind Regards,
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