This was the worst vacation in the last 13 years. There was no bar service to get even a soda until 10:00 am daily. The main buffet restaurant was out of diet soda at least 3 days. The customer service counter was quick to assign blame to others, but did little to solve the problems. The bar drinks were terrible, poor quality liquor and small amounts added to drinks. Bar...

• Customer service
• Reality
• Restaurant

I saw a deal on CheapCaribbean.com for Ocean Coral & Turquesa at Riviera Maya on 2/25/13 that says Hurry! 2 days left to book. I booked it on 2/26 and 2 days later, their website says "Hurry! 3 days left to book". After those 3 days, it says again "Hurry! 3 days left to book". It is like an infinite loop! So if you see this, don't rush to book like I did in which ended up...

• Advertising
• Flight
• Riviera Maya

My husband and I booked our 2nd vacation through cheaparribean.com. The 1st vacation was okay so we decided to book another vacation through the website. When we arrived at our destination, we were less than thrilled to discover that we'd been booked in a smoking room. We had no luck trying to get a different room from the resort so we called cheapcarribean to help mediate. I spent nearly 3...

• Hotel
• Resort
• Passive smoking

In 07/27/12, I purchased 4 vacation packages from CheapCaribbean.com. Every package included travel insurance suggested by the website through ASSIST-CARD travel insurance. Our original flight dates were to the Dominican Republic on October 30 2012 and back on November 4 2012. Our vacations were cancelled because of Hurricane Sandy. The airline has refunded money to...

• Fraud
• Insurance
• Aircraft

I booked a trip to the Dominican Republic for May 2013 on November 26th, 2012. Due to a new job I had to cancel my trip because they would not give me the time. I purchased the Enhanced Coverage through Aon because it was so far in advance I wanted to be covered in case anything came up. Well lots came up but nothing that was a good enough reason for them. But apparently I can...

• Dominican Republic
• good enough reason
• Enhanced Coverage

I booked my package to Cabo San Lucas and paid with my credit card via on line. After 15 mins later an agent from cheapcarribean called me that they will need to charge $80 more for the flight, $20 per person, because by the time they were processing the tickets, Spirit Airlines gave them another fare. It was already late night and I didn't want to deal with it. So I told the lady...

• Credit card
• original itinerary

In Aug 2012, I purchased 4 vacation packages from CheapCaribian.com. Every package included suggested by the website ASSIST-CARD travel insurance. Flight to Dominican rep. date Oct30 2012 and back Nov4 2012. Our vacations have been canceled because of hurricane Sandy. Flight company refunded money to CheapCaribian(I have a letter from UA). Insurance company told us to wait 4-6...

• HURRICANE SANDY
• website ASSIST-CARD travel
• vacation packages

Due to a ticketing error on the part of Cheap Caribbean, we were not permitted to board our flight until cheap Caribbean fix our tickets. They said they old call us when the tickets were fixed. We waited for more than n hour, missed our flight, they would not pay for a hotel, ad we were more than 100 mile fom home! Spent the first night of our vacation stranded in an airport...

• customer service reps
• cheap caribbean
• mile fom home

We booked with Cheap Carribean a vacation to the domincan rep in October. Unfortunatly it was during the hurricane and we were delayed.Not only did the CC rep in the hotel tell us that we were un able to re-book a flight (which was a lie and delayed us going home on an earlier flight) and after numerous conversations with the reps over the phone and in the hotel we were...

• CC rep
• domincan rep
• Cheap Carribean

Worst customer service I've ever seen. I have a 6'5 fiance. I booked certain flight because the flight map showed certain seats available. He has to have extra leg room seats to fit. The seat map was incorrect. If I would have known I would have booked through US Airways. I just thought it'd be easier to book all at once. They have had no interest in...