CenturyLink - Worst customer service from centurylink
- by Anonymous Mar 05, 2012
- Review #: 302335
| Company | CenturyLink |
| Location | Seattle, Washington |
| Category | Internet |
| Views | 15 |
I'm a century link customer since 2005, on Feb 1st I changed my plan for both internet and phone.I got a bill on Feb 2nd based on the old plan, then I called for clarifications.
I was told that I have to wait till March 1st to see the new charges. When I got the new bill on March 2nd I found problems with my bill. I called them and talked to 3-4 representative to fix the problem ,then they said the updated charges will show with in 24 hours.
I waited for 3 days again it was showing the .I called them again and asked to transfer the call to their , the person I was talking to just said "No" and hung up the phone.
3169abc
Sara
Mar 08, 2012
@CenturyLinkHelp
Mar 06, 2012 from Dagupan, Cagayan
I apologize for this frustrating situation. Often after a change to an account the next billing statement can be confusing as all services as prorated and billed one month in advance. If an adjustment has been made it will not be viewable by you until the next statement prints. I am more than happy to review the bills please email talktous@centurylink.com with the account details.
Thanks
Patti
Centurylink Help
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