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CenturyLink - CenturyLink -- Worst Experience Yet

  • by   Jan 12, 2012
  • Review #: 288645
CompanyCenturyLink
Product / Serviceinternet
Location Peoria, Arizona
Category Internet
Views22
 

I just had one of the worst customer service experiences of my life -- and that's saying something.I have had CenturyLink for about 18 months.

I made the mistake of allowing them to combine my DirectTV bill with my CenturyLink bill. They totally screwed it up and as a result my TV service was cut off. That's not the worst of it, though. It then took 5 hours, most of it on hold, to resolve the problem, pay the bill and get my service restored.

I strongly recommend people in Phoenix get their Internet from Cox!They couldn't be worse than CenturyLink. 309fa1c

 
 
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don don
Feb 22, 2012 
Get this one! I relocated to AZ. Got Century Link/Qwest. Because someone lived in the house prior to me I was cancelled and shut down after only three weeks. I paid my money upfront, over $190. Now they are saying I cannot get my money back. See them in court, like all of you should. The reps. were nasty and terrible. Dont deal with them.
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Marie Marie
Jan 21, 2012 
Hah....I saw a post on another site like this from a century link employee claiming how important their customers feedback is and to email at the address given above. That was a week ago and I never even recieved an acknowledgement of my email....not a peep. What a joke.
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146378 @CenturyLinkHelp
Jan 13, 2012  from Dagupan, Cagayan
Dfginmia,

I apologize for all of the frustration this has caused you. If you are still in need of assistance please contact us via email at talktous@centurylink.com with the account details.

Thanks
Patti
Centurylink Help
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