• show-popup
  • Signup
Follow us:
 
Shares 0

CenturyLink - Century link is Slow!

  • by   Sep 07, 2011
  • Review #: 260420
CompanyCenturyLink
Product / Serviceinternet
Location Denver, Colorado
Category Internet
Views222
 

Ever since Qwest became Century Link my internet service has been terrible.It is slow and I am constantly repairing the connection.

I tried logging in to customer service, but that didn't work under my old Qwest account. So I tried to set up a new account, using the information on their billing statement. That didn't work either. So I tried to go on their "Live Chat" site to see what I need to do to log in.

Guess what? The chat site is down!

What gives with these guys?They should be paying ME to use their service! 3014e47

 
 
Keep the topic of messages relevant to the subject.
Personal attacks will be deleted.
No Links or Scripts.
Hide my location
Hide comments (19) 
Showing 19 of 19 comments
Upset iin Tucson Upset iin Tucson
Nov 28, 2012 
Well I don't have service at all suddenly....how convenient on Cyber Monday! All work from home is halted. Great. When it is up and running, can't stream a movie and be on a computer at the same time. One device at a time means teens texting on an iTouch hogs up our meager resource through Century Link. Really annoying. Service has definitely gone down since CL took over.
Reply
irritated in MN irritated in MN
Mar 26, 2012 
We've also been experiencing slower speeds and wireless problems not encountered previously since this change that are just getting worse, and are using their modem set up. We're down to one Mac laptop with the kids gone, so not a multiple user issue whatsoever. Found this forum when looking for problem solving commentary regarding the slow speeds.
Reply
John P John P
Mar 22, 2012 
As far as I'm concerned this company is a scam. I've called in many times to complain about my 5mb connection only giving me 1.5. They "reset" it and open a ticket to monitor it for 24 hours, but not one minute after I hang up it drops back to 1.5. I've also noticed the speed will actually improve as I'm working my way through the call prompts and indicate I'm having an issue with "internet". Very strange. Qwest was terrible, CL is worse. Hard to image in this day and age something over 1.5 can't be provided and supported. Take any other option you can if you have them.
Reply
Ramdude Ramdude
Mar 14, 2012 
Tucson customer... we had Qwest set up.. our own router with their DSL modem... Had no issues... switched to CL... their.. modem/router combo. Now my Macbook Pro hesitates before it loads pages for a few seconds and I have to refresh the pages every now and then...
Reply
meee tooooo meee tooooo
Jan 17, 2012 
Tucson customer here. Since CL took over qwest, we are not able to all be on internet at same time. Did not have this issue with 3mps Cable let alone 12mps fiber optic. A multitude of calls to tech support and they tell me it is because I have too many computers connected. BS!!! Did not have this issue before CL came in. It is CL controlling the speed because they have oversold their fiber optic.
Reply
Carol Carol
Dec 26, 2011 
Same in Washington State, too -- and here I thought it was just me.

Dumping them.
Reply
Robert Upjohn Robert Upjohn
Dec 13, 2011 
Seriously for the love of God. CENTURY LINK is slower then the DIAL UP I had 12 years ago. AND I AM NOT KIDDING. I mean that my Internet is actually SLOWER then 12 years ago with dial up. That is NOT an exaggeration. This occurred when it went from QWEST to CENTURY LINK -- IT'S INCREDIBLY NOTICEABLE! Scary. Do you understand this CENTURY LINK? One day zipping around in a Prius -- Next day the Prius runs like a Go-Cart! That's what I'm talking about. More then often it takes ten minutes for my email to load. In what world in 2012 is this acceptable service? This is maddening. FOR THE LOVE OF CHRIST DO YOU have any idea how that impacts the flow of a work day? What's going on with this? How does this break down. I want to know because as far as I can tell since you folks took over little charges have been appearing as well... And for what?
Reply
Dan Dan
Dec 08, 2011 
Horrible speed here in Boise. I have the max (40 mbps)and it takes me about 90 minutes to watch a 42 minute show on Hulu.

What the heck happened?
Reply
sk sk
Nov 20, 2011 
I live in Tucson and you are right, my internet drops and calls are dropped since
Century Link came into town, They suck and I am really sick of their lousy attitudr toward all of us poor stiffs!
Reply
sk sk
Nov 20, 2011 
I live in Tucson and you are right, my internet drops and calls are dropped since
Century Link came into town, They suck and I am really sick of their lousy attitudr toward all of us poor stiffs!
Reply
dverch@hotmail.com script type=
Nov 19, 2011 
Hello. My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you're having but tuff. You deserve this service as we don't care about your *** internet service. Our team would be glad to look into this "NOT" and any other issues for you. Just email us at TalkToUs@CenturyLink.com with your name, account number and the details you've provided here on pissedconsumer.com. Thanks!



Joey H

Manager, @CenturyLinkHelp Team

ps: keep paying your bill on time
Reply
biff biff
Oct 29, 2011 
nv is the same speed is terrible when it does work and doesn't stay connected for more than 10 minutes at a time.
Reply
we too we too
Oct 24, 2011 
thats what happens when bOa buys into century link
Reply
Eli Eli
Oct 23, 2011 
Same in Layton, Utah. It's absolutely miserable and I can't seem to get anything to load. Never mind actually using my Xbox Live account, cos that's been absolutely impossible. Won't load and the games lag like you wouldn't believe. :/
Reply
linnypooh linnypooh
Oct 22, 2011 
Your not alone, it's that way in Oregon as well, it's ridiculous to say the least!
Reply
Jesus Jesus
Oct 04, 2011 
Same in Ogden, Utah
Reply
Alicia Alicia
Sep 17, 2011 
I know! We just got the service the other day and have had problems already. We just cannot start connected to the internet at all. We've been on the phone with costumer service all weekend. We continually have to reset our whole system almost every time we try to get on the internet. So frustrating!
Reply
SAMANTHA SAMANTHA
Sep 15, 2011 
NM IS THE SAME WAY!
Reply
Anon Anon
Sep 14, 2011 
Ever since qwest became centurylink here in Tucson, AZ my internet connection is also super slow and drops out multiple times per day. It sucks!
Reply
To the Top

Read next CenturyLink complaint

Century Link - DSL

Read it for yourself: http://bewhome.com/speedshots/As_of_Tue_Aug09/Speed_Notes.txt This Dir. has all the ...

Select Reason




 
Send Report Cancel

Thank you!

We will review your report
You were reading a complaint about CenturyLink.
Filing a new complaint about
The same company Another company

Report a bug

 
Help us help you!
We are trying to be better!

We need your email address to contact you if we need more bug information. Please provide a valid email address. We do not add this email address to any kind of mailing list or post it on the web

A one-line description of the bug

What were you trying to accomplish and what is the result?

Any errors or messages you may have received

Cancel
 
Report a bug

Thank you!

We will review your report