Century link is by far the worst ISP I've ever seen!!! My modem just powers off when ever it wants about 5-10 times a day maybe more an its been doing this for over 5 months I've called them if you get lucky enough to get a so called tech that speaks English an they say the same things every time reset the modem bla bla bla an the line is good on there end an...

• Century Link Services
• modem shuts off
• worst costumer service

My 80-yr old mother (fixed income) needed a less-expensive internet and TV service. She asked me to help. I went on to Century Link's CHAT (which is printable) so there would be no confusion if the Century Link/Direct TV bundle seemed like a service she would prefer and there would be NO confusion about the costs. Robbin S. and I chatted on Century Link for some time. I exlained...

• Century link
• internet service
• ten-digit wifi number

My name is Tim Williams. I recently moved. I live right outside Houston, Tx. My internet connection dosent work . I have called and called. Out of 6 repair tickets twice a tech actually showed up. They are blowing smoke up my keister. I cannot even have a stable connection at 1.5 Mbps, and I live 14000 ft. from the server. They have told me on the phone I...

• rip off
• poor service rude false advertisin
• Houston area

I have never been so frustrate while trying to use the internet in my life. if i wanted to oay for my internet to go out every 10 minutes i wouldnt have bothered getting it in the first place. Not one day goes by that your connection doesn't *** me over one way or another. Constantly going out at the most inconvenient times during my day. I want all of my monthly payments back due to your...

• inconvenient times
• cheap price
• monthly payments

One of our business lines went down and they finally got it back up and then started a new contract on it. I whave been waiting for our contract to be up....finally is but now they are trying to tell me since i terminated a line ( I did not the line went down), that I am stuck with this *** company for another two years.....stay away from century link...worse company ever!!!!!!! ...

• business lines
• new contract
• Century link

I've had internet service since 2005 with century link and also have had issues with it ever since then, not getting the speed I pay for, slow as dial up. I have to call them every two or three months about this problem, after I call and they fix it, it works very good for a few days or so, then it's right back to dial up speed. A service tech called me and worked with me on the issue a...

• Century link
• service tech

Ever since I started with this company, I havent had full service....first its my modem, then its my line, i keep getting kicked offline, pile up crc errors, blah blah blah. The worst is that since I have DSL they have to call a different number cause they can't work on the line if im on the phone which the dsl comes thru. So they call my cell and they would keep me on the phone...

• blah blah
• blah blah blah
• different number cause

My bill was suppose to be less than what I was paying before by bundling with direct tv, that was on 9-11-2012 and been overcharged ever since, I have spent many hours on the phone and internet, each time they credit me and say my bill will be correct the next time, NOT! Now I'm still waiting on them to get back with me and the bill is due soon, I'm ready to sue them for...

• Direct TV
• fixed income
• tv that was on 9-11-2012 and been

100 words isn't nearly enough. I have spent hours since February 2011 working with CenturyLink to keep my Prism and broadband services working. There IVR design should have been an indication that they have no desire to provide even the lowest level of customer service. Since I am nearing word limit, the only think I can say is that my I have...

• lowest level
• IVR design
• incompetent organization

my aunt passed away in December. Canceled service on 1/5/13. Was told there was a credit of $163.95. On 1/15/13 there was an automatic bill payment in the amount of $106.00 made to Century Link. They told me that in order to discontinue service they would need a copy of the power of attorney and death certificate. Was unable to fax documentation with fax number...

• Poor customer service
• Century link
• fax number