They have a contract that even if you close down your business, you still have to pay them. If they make any changes to their contracts, they can post online and can switch you to auto renew, service is expensive, you never get what they sell yiu and they blame the service provider or the other carrier. Look at any other provider, except cbeyond, the sales man only cares...

• cbeyond
• c-beyond
• bad service vendors

We had 4 miserable years with CBeyond they duped us in signing the contract but never delivered. 1- CBeyond don't have their won tech support people who can come to your site to. 2- CBeyound charges were 30% higher than the sales rep quoted 3- We never saw our sales rep after he took our account 4- Their services is not high quality. We lost $5,000 in sales in 2012 due to...

• Customer service
• Sales
• Technical support

Cbeyond is a very sneaky company. They have several clauses in their small print that the salesman never tell you about. 1. If you get a new cell phone, you are automatically signed up for 2 more years. Read the small print. 2. If you send in a cell phone under warranty and they issue a new phone, you are automatically signed up for 2 more years. Read the small...

• Sales
• Mobile phone
• Internet

Seems that the Cbeyond story is pretty much the same across the board for all the customers who fell victim to their high pressure and misleading sales pitch. Still not sure how the 2 year contract I signed became a 3 year one as I just began to navigate my way out of my contract with what I know is by far the absolute worst company I have ever worked with. While I accept the lessons I've gained...

• Management
• Business
• Corporation

I am not going to say much because I have already wasted enough time with Cebeyond. If you are considering getting phone service DO NOT hire Cebeyond. I have had them for 6 years and it is horrible and expensive service. They also will try to lock you in for years and if you attempt to cancel early you will still be responsible for the remaining months of the...

• Customer service
• Economics

Same as most on this site concerning Cbeyond and their dishonest high pressure sales and lack of service/cellservice/etc. I negotiated a 2 yr business contract that was approved by call with "manager". Do paperwork assuming we are professionals (mistake 1), receive 1st bill...guess it was signed up as 3 yr! They have a 30 page "contract"doc which comparable with comcast...

• 2006 albums
• Contract
• Dishonesty

If they tell you they have Analog lines they do not offer Analog lines. If you have land lines and cell phone with them, they will tell you that you have x amount for the cell phone minutes they lie they are combining the Long Distance and the cells minutes together, and they will give you used phones, and treat the cell phones as a pay as you go so each time...

• Sales
• Internet
• Mobile phone

They cannot do what they say they can without you having to do expensive upgrades... Their sales people will tell you ANYTHING to get you to sign the contract. The customer service might as well not exist, and tech support... they have no clue. If they come to your company... turn them away!The high pressure sales people came to my store and stayed for...

• Customer service
• Overpriced product
• sales people

I've spent over 2 hours on hold, been hung up on twice, and still dont have the block of public ips active. The service request stated they were ready 2 weeks ago, and I just needed to call in to activate them. Reached tech support first, transferred to service. Hung up on when transferred back to tech support. Called in to tech support, on hold for 30 minutes, transferred to...

• public ips

CBeyond sold us a cloud hosting solution for our main office and remote users to connect to and run our business applications. It turns out that we have to pay for numerous upgrades to actually share information between users - for example having our remote employees print to our main invoice printer in the central office. They contend their shared offering does not support this and we need to...

• support group
• actually share information
• main invoice printer