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Carmax - Sold me a lemon

  • by   Jan 21
  • Review #: 377698
CompanyCarmax
Location Evans, Georgia
Category Equipment
Views360
Monetary Loss
$14000
 

I bought a used car (2006 Jeep, 63000 miles) from car max.Less than 3 months and 3000 miles I have had to have major repairs.

Looks like cosmetic repairs done to sell the car. Spent over 4500 already and it is still not right. Rear wheel bearings need to be replaced and it looks like the universal joints are going bad. Leaking seals on the axels and noise from the rear differential that sounds like a wind uo toy whenthe car is moving.

Replaced the gear oil and the lifts on the tail gate. What else is going to go wrong? What a piece of junk.

Never do CarMax again.“Buyer beware”. 30c3f11

 
 
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ringleader ringleader
May 08  from Branford, Connecticut
Just a reminder to anyone who purchased Maxcare, (extended service plan) it can be cancelled at any time for a pro-rated refund (a low cancellation fee may apply) The customers cancellation terms may vary by state, you should check the maxcare contract for your state. If maxcare was financed with the vehicle and the loan has not been paid off, the refund will be applied to reduce the loan balance. The monthly payment will remain the same.
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ringleader ringleader
Mar 24  from Branford, Connecticut
Your not alone anonymous, carmax sells many lemons to customers, and that is a fact.
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tech1977 tech1977
Mar 09  from Knoxville, Tennessee
I've been fixing automobiles for 10 years. Many with carmax. One thing I've found working on different makes is the vehicle is only as good as the previous owner. Jeeps (when properly cared for) are rugged,dependable & outright fun to drive. Most of what I've seen working for carmax is they get used fleet units & worn out pieces of ***. They dont "renew" as their commercials claim but simply cover up everything wrong so youre stuck with it after 30 days. Then they sell it to you at top dollar. This is a horrible way to do business. Dont blame the Jeep. Blame carmax. Make sure spread the word about these crooks as much as possible.
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ringleader ringleader
Mar 10  from Branford, Connecticut
I would say a good way to spread the word would be to email this site to all the customers that have done business with carmax. The sales associate can even write this website on their business card when giving it to a customer. Hopefully then the potential buyer will read these complaints to make a better decision. I dont think carmax would have a problem with this idea, especially since they have nothing to hide. If carmax is selling QUALITY USED VEHICLES, then there should be nothing wrong with any of their vehicles, right?
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loofe loofe
Mar 06 
Used car dealers don’t make their car or know when a used car will brake. Your mistake was not buying from Carmax its was buying a Jeep. I have had so much problems with this piece of s h i t liberty. Just sell it man its not worth keep spending on it.
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ringleader ringleader
Mar 06  from Branford, Connecticut
I would agree that Jeeps are a not a good choice, much better off with a Toyota or Honda. When I was in training, my manager and I would role play a scenario. I would be the customer, and he would be the sales associate, and no matter what vehicle I said I was interested in, he would say "Oh, that's a great choice" and I felt like saying no its not! You see, the managers dont care about what kind of vehicle gets sold, as long as you sell something. Secondly, a dealer knows what needs to be replaced on a vehicle, but carmax will not repair all problems because they know what will be ok for the 30 days and the customer will end up paying. Pretty shady!
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in2it in2it
Mar 01  from Jeffersonville, Indiana
Notice seriously & Carmax consumer posted from the same place. That is because he is from CarMax corporate. CarMax is awful! Unproffesional! You guys are about as personable as Taco friggin Bell! Your glorified buyher/pay here company is going to decline & eventually fall.
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ringleader ringleader
Mar 06  from Branford, Connecticut
Yes, this dude is a scummy character without a doubt! I can't expect intelligent answers from these parasites, but I know I burn them up. If I were wrong, they would never reply back!
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Carmax consumer Carmax consumer
Mar 01  from Milwaukee, Wisconsin
Haha, I bet you turned down the extended warranty that would have covered those repairs? Am I right??? You ***. Don't blame others for your stupidity.
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ringleader ringleader
Mar 02  from Branford, Connecticut
Wow, thats the attitude! Good way to defend carmax, blame it all on the consumer! You guys are going down, no doubt in my mind. Is this what you tell consumers who come back in the store with a complaint? Of course you dont, you only say thise things on this site. :roll
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ringleader ringleader
Mar 02  from Branford, Connecticut
These vehicles are full of problems silly, thats why carmax offers their extended service plan! carmax expects the consumer to come back and pay the deductables. After all, why should carmax pay for all the repair bills!
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ringleader ringleader
Mar 06  from Branford, Connecticut
Buying the extended warranty does not guarantee carmax will cover all repairs smart @$$! There are other complaints on here that say so mr carmax consumer! Open your eyes are read if you can!


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ringleader ringleader
Jan 26  from Branford, Connecticut
I cannot depend on carmax vehicles anymore, I am just wasting my time doing all the work before a test drive, and then the customer being turned off by noises or vibrations, or both! Mind you, I am working for free, unless I sell that vehicle. Now that sounds like a win-win situation for carmax, not me. Sales consultants are fools and carmax takes COMPLETE ADVANTAGE OF THAT! carmax does not want to sink like Circut City did, so they find a way to not pay sales consultants unless they sell something. Thats why many managers become managers, because sales consultants are taken advantage of.
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Seriously?? Seriously??
Mar 01  from Milwaukee, Wisconsin
Ringleader... I found your head!! It is in your @$$... You don't get paid "anything". Really. Carmax does not fall under federal laws of minimum wage? I suppose your knowledge is also deeply exaggerated.
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ringleader ringleader
Mar 03  from Branford, Connecticut
A fortune top 100 "companies to work for" paying minimum wage! What an awesome company! I dont need to explain to you how shady carmax is, just read the posts that are on here. You sound very angry with your reply. Are you just angry at me? Are you angry with any other complaints on here? It amazes me how all you carmax folks need to use vulgar language.
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ringleader ringleader
Mar 04  from Branford, Connecticut
Was my head between your wifes legs? Listen you silly little freak, if you work a week at carmax and sell 2 cars, you make $320.00 and divide that by 40 thats $8/hr! I would call that barely nothing! Did you read the other complaint where carmax bought a truck for 17k and sold it for $25,900k? The truck was immaculate so dont say carmax put a lot of money into it! Then carmax has the b@lls to pay $160.00 commission! So go watch your smartclips, because your replies are not justifying carmax.
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50 year old virgin? 50 year old virgin?
Mar 06  from Bedford, Texas
Let's be honest here, ringleader. The only legs you have been between are those of your furry little terrier. Don't hate because the rest of us can get some action while you date Miss Rosie and her five homies! :grin
ringleader ringleader
May 08  from Branford, Connecticut
Have you seen the lawsuit by Michael Luchini? He was a buyer for carmax and now there is a class action lawsuit smart pants! carmax is very slick to figure out ways NOT to pay sales associates for all the work they do. At carmax you are required (forced) to do tasks for free, like locking up vehicles at closing in the rain, snow, lightning, wind, and all other conditions. You are also required to answer e-office calls and make appts, and enter customer information in carmax database (so they are carmax property) for free, because you cannot POSSIBLY MAKE COMMISSION WHILE YOU ARE IN THE E-OFFICE!! You can't take fresh ups when you are in there. Multiply appx 14 hours a week X a year and see how much carmax saves on secretaries!!!! Pretty *** sneaky of carmax many would agree.
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svtman svtman
Jan 26  from West Jordan, Utah
Oh good let's blame the dealer and not crysler for building a pile.
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ringleader ringleader
Jan 26  from Branford, Connecticut
Chrysler, not Crysler. Regardless of the make, it is imperative that the dealer sells vehicles that are inspected and repaired and then ready for sale. carmax simply does not care about a happy customer, its all about making a sale. There is something very wrong with the carmax inspection process. I refuse to sell something that I know is poor quality.
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