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Carmax - Sold Crashed Car

CompanyCarmax
Location Los Angeles, California
Category Auto Financing
Views247
Monetary Loss
$30000
 

Hi,
I purchased my Murano in September under 2008. The car , for all intents and purposes, was brand new. The five point summary report to me by Carmaxm, via , indicated the car "checked out", without any previous accidents, reports, etc.

Fast forward to present day. I noticed several on the side of the car that I can only describe as ripples. Sometime later, the rear passenger door was dinged up in a parking lot. I figure this is a good time as ever to get dings and ripples out. I took the car into a body shop to get it fixed. After they sand the entire passenger side, the body shop uncovers several large bondo patches. "Huh," I thought..."this car's never been in an accident." After not being able to shake the idea of having overlooked this on Carmax's Autocheck report, I decided to look for the paperwork. Indeed, the Autocheck I was given did show everything checked out--NO prior reports of accident or damage. Still not satisfied, I went to the Autocheck website and bought the report. Lo and behold, the report shows the car had been in accident prior to Carmax's purchase of it from an auction. Had I known this at the time of purchase, I certainly would have negotiated much better pricing or not have purchased the car at all.

This has now lead me to believe I was proactively lied to by Carmax. The Autocheck report given to me by Carmax says one thing; while the Autocheck report coming straight from the source, and as has now been corroborated to me by an , says something completely different. Having read similar stories from others' experiences with Carmax, I am convinced Carmax purposely withheld information that would negatively affect their sales. I am now looking into a class action law suit against Carmax. Carmax should be held accountable for participating in this type of shady behavior. 3127066

 
 
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kim kim
Mar 06 
Ok genius, did you know that an accident some times takes years to go into an autocheck or carfax report. Call their customer service and they will tell you that. Plus its at a body shop and I am sure if they told you the car had sever damage you would have posted that. So what few bondo batches. Was it cut in pieces and put back together? How do you think the body shop will fix your new dents ? may be with chewed gum!! Here is something from another post It might educate you a little bit.

Really have not read more *** comments ever before. If a vehicle offered for sale either by owner or at any used car dealership and this vehicle had visible dents and scratches or a broken bumper, 99% of buyers will not consider it or will want to get it for dirt cheap. It does not matter if its one year old or one month old, if its used and driven, it is exposed to wear and tear. To all of you naturally born unhappy consumers READ CAREFULLY. Previous Paint does NOT = Accident or previous damage. Unless there is actual alteration or replacement on the unibody structure of the vehicle there is nothing to disclose. So according to you Mr pissed consumer , if a car gets a bumper replaced or a rear clip repainted because of a dent or a heavy scratch IT should get thrown away. You choose to buy used because you are saving big money. A One year old vehicle with 10k miles will sell for $5k to $7k below new msrp, but maybe you have to live with few scratched or repainted... Show more
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kimworks4carmax kimworks4carmax
Mar 08  from Kenosha, Wisconsin
I want everyone to read the post from Kim. she is carmax corporate true & true. She states "A one year old vehicle with 10K miles will sell for $5K to $7K below msrp." I'll bet any amount of money that Murano was purchased much higher.
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ringleader ringleader
Mar 31  from Branford, Connecticut
Kim is full of it, she/he wants people to think that. Everyone knows all dealers are within a few hundred dollars of each other, carmax is no different. The quality of carmax vehicles is not that good.
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mr.x mr.x
Mar 28  from Provo, Utah
Carmax usually have their own bodyshops that repair the cars when they come in from auction or cars they buy from consumers. It's not unheard of for them to repaint a whole vehicle if it needs it. I've seen door panels completely crushed in and repaired, I've seen key scratches down the whole sides of cars repaired Ias sell as every other body panel. 've seen hoods, bumpers, fenders, doors,etc replaced with aftermarket parts. Cars come in with peeling paint from previous *** paint jobs and they are repaired and repainted. They use a book of carmax standards to go by and there standards are supposed to be from what you the consumer might notice. They try to get away with repairing everything they can instead of sending cars to their auction. There is nothing illegal about what they do, maybe a little unethical, but not illegal. Unless you specifically asked them if the vehicle you were purchasing had any paint or body work done BY CARMAX and they said it didn't, then there is not much you can do. Read your contract you signed. You bought a used car. If it was within a year, you could have brought it back and asked them to fix it. Over a year and your out of luck. Sorry that this happened to you, I know it sucks being duped like that. Next time buy a paint gauge and go over the whole car with it. It will tell you if anything has been painted.
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ringleader ringleader
Mar 28  from Branford, Connecticut
Your right mr.x, your reply is exactly true. I will also say that carmax is unethical just like you mentioned, and they have a huge legal department to make sure things are borderline legal. Like them or not, carmax is not the place to go to do business with. Secondly, the post from kim, is a perfect example of carmax corporate, upper management, and management. "Ok genius" reply is the typical unprofessionalism at carmax. Thirdly, a friend of mine called today asking if I still work at carmax, because he is looking for a vehicle and I told him I left carmax, and not to buy from them! He took my advice and will look elsewhere. How do you like that, carmax?
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ringleader ringleader
Mar 28  from Branford, Connecticut
"USED VEHICLES" is not the problem, the problem is carmax NOT FIXING all the issues that need to be fixed! carmax WANTS the customer to deal with bringing the vehicle back, so the customer's deductable will help pay for the repairs! Very bad business, and corporate loves the bonuses!
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carmaxisawful carmaxisawful
Mar 04  from Richmond, Virginia
Get a lawyer right now, & demand a copy of the repair order in ERO! If there is a cosmetic repair line on it for those doors, you got them by the kinards! I'll bet anything, they put bondo on those doors & sold you that car at top dollar! Sue them! get your money!
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ringleader ringleader
Mar 03  from Branford, Connecticut
I just love it when customers complain about carmax!! All you corporate parasites seem to be outnumbered bigtime! :grin
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alq alq
Mar 02  from Merritt Island, Florida
If driver has accident and does not report it to insurance co or to police, it never happened. This happens all the time as many epople pay fot their own dmage rather than raise their insurance rates. The reporting companies cannot report what they dont know about and that is why I pay no attention to Car Fax. And by the way bondo on the side is no big deal.
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ringleader ringleader
Mar 03  from Branford, Connecticut
Then how come carmax can tell if a customers vehicle has been in an accident or has any bondo when doing an appraisal? Oh I see, a double standard here. Your reply alq is ridiculous!
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ringleader ringleader
Mar 03  from Branford, Connecticut
You can bet your butt carmax knew that Murano had bondo when they took it in, but they wont tell you.
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PissedConsumersUnite PissedConsumersUnite
Mar 05 
I apologize for my grammatical errors--these may have lead you to misread my post. The case is this: Carmax gave me an AutoCheck report which stated the car had NEVER been in an accident. However, when I pulled the AutoCheck report, it said my car HAD been in an accident. :x How can the same reporting company produce TWO different reports? That is, unless Carmax gave me a false report.
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ringleader ringleader
Mar 05  from Branford, Connecticut
carmax would be taking a very big risk if they gave you a false report. Check to make sure both vin #'s are the same. I would recommend contacting an attorney and see what is really going on. Good luck and stay away from carmax!
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PissedConsumerUnite PissedConsumerUnite
Mar 07 
I appreciate the feedback, ringleader. What is your opinion about taking something like this to small claims court, considering I purchased the car 5 years ago?
in2it in2it
Mar 08  from Jeffersonville, Indiana
Ringleader be careful. CarMax corporate is trying to find you. I've seen posts around this site of ppl leaving their email address wanting a reply & it would not suprise me a bit if they posted a heartfelt complaint lookin for you to reply. Watch yourself. Also for pissedconsumersunite. If you do decide to lawyer up. Demand a copy of the repair order in ERO. (electronic repair order) this is their database where they document everything they do to every vehicle. IT cannot be altered. I'll bet anything that THEY painted those doors and sold you that car at top bluebook value. If they did, sue them.
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