I purchased my Murano in September under 2008. The car , for all intents and purposes, was brand new. The five point summary report to me by Carmaxm, via , indicated the car "checked out", without any previous accidents, reports, etc.
Fast forward to present day. I noticed several on the side of the car that I can only describe as ripples. Sometime later, the rear passenger door was dinged up in a parking lot. I figure this is a good time as ever to get dings and ripples out. I took the car into a body shop to get it fixed. After they sand the entire passenger side, the body shop uncovers several large bondo patches. "Huh," I thought..."this car's never been in an accident." After not being able to shake the idea of having overlooked this on Carmax's Autocheck report, I decided to look for the paperwork. Indeed, the Autocheck I was given did show everything checked out--NO prior reports of accident or damage. Still not satisfied, I went to the Autocheck website and bought the report. Lo and behold, the report shows the car had been in accident prior to Carmax's purchase of it from an auction. Had I known this at the time of purchase, I certainly would have negotiated much better pricing or not have purchased the car at all.
This has now lead me to believe I was proactively lied to by Carmax. The Autocheck report given to me by Carmax says one thing; while the Autocheck report coming straight from the source, and as has now been corroborated to me by an , says something completely different. Having read similar stories from others' experiences with Carmax, I am convinced Carmax purposely withheld information that would negatively affect their sales. I am now looking into a class action law suit against Carmax. Carmax should be held accountable for participating in this type of shady behavior. 3127066