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Carmax - poor customer service

  • by   Feb 15
  • Review #: 384914
CompanyCarmax
Location Roseville, California
Category Auto
Views172
 

took 2007 chevy pickup in to see what it was worth sales man said it really nice clean low milage truck took our keys lost them in the shuffle we sit 2 hours and get kicked in the crotch telling us its only worth 11000.00 dollors was 25000.00 big differance car or trucks are only valuable when a owns them when a citizen ownes it you get screwed i hate as much as members of congress who couldn t make a decision on how to paint a out house with out debating it 3157111

 
 
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ringleader ringleader
May 08  from Branford, Connecticut
Then the LGM wonders why the VOC (voice of customer) is so low, like a negative 5! carmax basically blames the sales consultants to do a better job at greeting the customers and dp more role playing! What a top 100 company to work for!! :upset
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ringleader ringleader
May 08  from Branford, Connecticut
anonymous, it is important for the sales associate to set the proper expectations so the customer should not react in a negative OR surprised way. The customer needs to be assured carmax is NOT ripping them off and the customer should not leave with a negative attitude! Yeah, and I am the Queen of England! LMAO
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p2p217 p2p217
Mar 06 
They made an offer and you don’t have to take it. Another naturally born unhappy consumer. And also CARMAX Sucks.
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ringleader ringleader
Mar 02  from Branford, Connecticut
DawnML, You dont need to worry about me getting a job! You need to worry about keeping your job, and more importantly fixing those carmax vehicles that need to be fixed before you sell them. You carmax corporate @SSeS need to worry about more important things than me!
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ringleader ringleader
Feb 16  from Springfield, Massachusetts
Would you pay $25,000.00 for a 2007 Chevy pick up in great shape? I didnt think so, and the sales consultants cant stand people like you that come in and waste EVERYONE'S time! This is a huge problem with carmax, and these appraisals suck a good majority of the time. You see, this is where carmax TAKES ADVANTAGE OF THE SALES CONSULTANT! We dont get paid for these appraisals, BUT carmax uses our time. It's just like working in the e-office for free, carmax DOESN'T have to pay for a secratary to answer phones! carmax sucks all the way around!
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former employee former employee
Feb 18 
the sales consultant does get paid if the person sells the car, plus its a good time for the salesperson to get a referal even if the person is not buying car that mat know somebody who does,so its not a waste of time salesman if he knows what he is doing
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ringleader ringleader
Feb 18  from Branford, Connecticut
Yes, they do get paid if the customer sells the car. BUT, if the customers buy a vehicle, the sales consultant DOES NOT get paid for the trade! That sucks! Let's be honest former employee, no customer is going to recommend a referal if they were NOT happy with their appraisal!! They obviously were not happy with carmax, so why should they refer anyone? You make a very silly point.
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former employee former employee
Feb 18 
@ringleader:I dont like carmax either, Thats why I left after 15 yrs of working there and started my own business, Im not wasting my time on posting a comment on every complaint, get a life and go out and do something,Yor will never beat wall street and they will be around for along time and also when poeple read the comments they look over yours because youe so watered down and just a pissed off employee and nobody takes you serious
ringleader ringleader
Feb 18  from Branford, Connecticut
I am happy you hate carmax also, and I am just trying to post on here as much as I can, because I think these social media and complaint sites will get the message across eventually. I feel like people should voice their opinion, and even though I post very frequently, I want to be heard by the new people as well. I hope carmax is not around a long time.
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ringleader ringleader
Feb 18  from Branford, Connecticut
One more note, carmax is the only company on this site that I complain against. I am a very fair and honest person, so it takes a lot to have me bash a company. I believe in choosing my battles, and carmax is a company I want to see out of business.
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DawnML DawnML
Feb 28  from Sacramento, California
Hey Ringleader....
Sounds like you need to get a J.O.B.
ALq ALq
Feb 16  from Merritt Island, Florida
You think a 2007 Chevy PU iis worth $25,000!!!!!!!!! Take the needle out of your arm and get off that high you are on./ I suggest you sell it to the book . Get real and get a life!!!!!!!! :grin :grin :grin :grin :grin :grin :grin :grin
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ringleader ringleader
Mar 03  from Branford, Connecticut
You are typical carmax garbage ALq! You can't even reply in a proper way.
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Justin C. Justin C.
Mar 04  from Louisville, Kentucky
ALq is tottally from CarMax! You can tell because he says "sell it to the book". All buyers say that.
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ringleader ringleader
Mar 04  from Branford, Connecticut
carmax is the most arrogant and cocky company around. My manager is very cocky and sarcastic and I wish him all the bad luck in the world!
Anonymous Anonymous
Feb 15 
What makes you think a 2007 chevy pickup is worth 25000 when it is 6 years old? :grin :grin :grin :grin :roll :roll :roll :grin :grin :grin :grin
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