• show-popup
  • Signup
Follow us:
 
Shares 0

Carmax - Carmax Lawsuit

  • by   Jul 13, 2010
  • Review #: 189276
 
CompanyCarmax
Product / ServiceBMW 328i
Location Irvine, California
Category Auto
Views1957
 

If you have experienced problems with please visit www.carmaxlawsuit.com.
I purchased a vehicle from Carmax Irvine, CA on October 20, 2009.
Carmax made written and that the vehicle did not have damage. I filed a complaint with the (BAR). The BAR report is available at www.carmaxlawsuit.com.
The investigation found that is in violation for a false and misleading record on invoice #152007 states "No found. No body damage found" Reinspection found the vehicle has collision damage present.
www.carmaxlawsuit.com 3116af6

 
 
Keep the topic of messages relevant to the subject.
Personal attacks will be deleted.
No Links or Scripts.
Hide my location
Hide comments (51) 
Showing 20 of 51 comments
in2it in2it
May 18  from Jeffersonville, Indiana
ringIeader
May 04 from Branford, Connecticut..
I have to say since my last comments I've been doing a lot of thinking, and I'm amazed at how unfair I've been to Carmax. They really are a great company. I was just frustrated because sales is a tough racket, and I couldn't quite cut it at Carmax, which obviously left a bitter taste in my mouth, and I've been lashing out on this site for almost a year now! Sorry you guys all had to suffer through that, and I'd also like to offer a personal apology to Carmax as well! Keep up the good work, guys!

Ultimately, I think of Carmax like I think of democracy. It's not perfect by any means, but it's the best option we've got.


HEY RINGLEADER REMEMBER THAT POST? I SURE DO. CHECK OUT LIZZIE'S POST. THE PLACEMENT OF THE COMMA AS WELL AS THE BEGINNING OF THE SENTENCES IN 1ST PERSON. THE SMILEY FACE AT THE END. ringLeader, LIZZIE. THEY ARE ONE IN THE SAME. CARMAX CORPORATE. TRY AGAIN COWS!
Reply
ringleader ringleader
May 18  from Branford, Connecticut
Hey in2it, I think your right. I am pretty sure you and I and others like EXKMX and many others are getting the attention of corporate. This is a good thing for the public to know and understand what carmax is all about, and what type of employees they have. I truly believe that anyone who tries to defend carmax, will eventually be a stastitic of the turnover rate. Every employee WILL eventually get screwed!
Reply
lizzie lizzie
May 16  from Las Vegas, Nevada
I bought my Subaru at Carmax and was treated very well by the sales people, I had it in for regular service and I've not had any issues with the employees there either. Sorry but I really dont have anything to complain about them they were great. ,)
Reply
ringleader ringleader
May 17  from Branford, Connecticut
lizzie, thats good it worked out for you. carmax cant always be bad. The point is there are many employees and ex-employees that are informing what really happens at carmax. People can choose to go there or not, so you take your chances.
Reply
ringleader ringleader
Jan 20  from Branford, Connecticut
carmax is just simply not the place to get your next vehicle!
Reply
thug thug
Jan 20  from Hamptonville, North Carolina
They claim veh for sale not wrecked. But they give you a hard time if u want to test drive. I found a veh they tried to sell me had so much damage the steering col had been repaired. i left and never will go back
Reply
Fuck carmax Fuck carmax
Dec 31, 2012  from Escondido, California
05 Nissan frontier. They had to replace windshield 4 tire sensors oil pressure sensor radiator transmission 2 window regulators rust on the roof leaking new transmission I just did my regular oil change and see trans fluid in my oil pan ect ect. What's next. Then don't want to own up to selling me a bad car an take it back
Reply
mom turmoil mom turmoil
Nov 04, 2012 
Purchase a BMW from Carmax in Aug 2012, my husband went to d store
To get bread he called 15 mind later and said d car was blowing up on the highway...WTF a gas leak....just waiting to what Carmax has too say...11/03/12
Reply
Fuck you Carmax Fuck you Carmax
Jun 06, 2012 
Bought a 2006 Cadillac cts with 60K mile drove it the for 30 days and found 15 things wrong with ittook it back and they said that they fixed it, WRONG!!! They *** it up even more and when it came time for them to honor their warranty that i paid for they denied it because an air filter that they checked when i bought the was installed wrong, after endless phone calls i am paying 2400 bucks for a piece of *** car. in conclusion i would rather see my kids die a slow death from aids then buy or refer anyone to this *** dealership.
Reply
ringleader ringleader
May 11  from Branford, Connecticut
I suggest if customers that bought the Maxcare (extended service plan) and are not happy with it, cancel it and get your pro-rated refund if you financed Maxcare with your loan and the loan has not been paid off yet. This will lower the loan balance, but the payment will be the same.
Reply
oldgrunt oldgrunt
May 17, 2012 
I bought a 2003 tbird in 2008 and did the whole thing online. Everything was great. Closest store in over 100 miles away. Coming buy there last year I stopped to because I was leaking power stearing fluid. It was late in the day and they didn't have the part. Well I figured I would drive home and get it fixed. Turns out I got a free rental car, the whole thing only cost 50 bucks. I will for sure use them again
Reply
in2it in2it
May 11  from Jeffersonville, Indiana
Nice try CarMax corporate. Even going as far as misspelling words on purpose. The 03 Ford Thunderbird was one of the biggest pieces of *** ever made. There is no way that car isnt falling apart by now. Cmon Britt use a Honda next time!
Reply
CarSUX is a scam. CarSUX is a scam.
May 03, 2012 
Bad quality cars. Very high prices. Nasty sales tricks that are even more flagrant than at any dealer. And "sorry, no negotiation here." WHY ON EARTH WOULD ANYONE WITH A RIGHT MIND GO TO THESE ROBBERS?"

The worst of the worst. CarSux is a scam, and that clever advertising seems to draw in the pigeons day after day. Don't do it. Don't ever go there. Sadly though, suckers go there thinking its better than a real dealer. Will they ever learn???
Reply
Brandon Brandon
May 02, 2012 
In 2010 i bought a 300 at carmax.six months later tranismition was making sounds. i am now on my third rebuild of a transmition.
Reply
CarmaxvictiminFayettevilleNC CarmaxvictiminFayettevilleNC
Apr 30, 2012 
Some of you have referred to the fact that you have an extended warranty. We do, too, so let me share our story. We purchased a low mileage Jeep in June 2011 (45K at purchase time.) Nine months later our car has 58K miles and needed a new engine. The total bill: $6529.03. The warranty overage (wait for it...) $45!!!! Yes, that's right. They're trying to escape coverage by saying we drove the car "too far" once it became difficult to steer -- the first and ONLY indication something was wrong. The TRUTH is my husband pulled over immediately upon finding a safe spot. NO one from CNA (warranty company) or Carmax is willing to define "too far." We ARE pursuing legal action but my opinion on the whole thing is this: if you've had a GOOD Carmax experience, quit while you're ahead. We'd had one okay one before this. But when (not IF) you do have a BAD one, it's going to be REALLY bad and they'll only be there to take your money, not offer any customer service. (I've heard countless stories from others about negative experiences they've had since I began telling mine to EVERY ONE I MEET. I WILL hurt their business locally and they deserve that and more. I'm working with two local news channels fraud investigations to spread the word. SHOP ELSEWHERE!!!
Reply
ringleader ringleader
May 11  from Branford, Connecticut
I think it is very MISLEADING (not illegal) when a sales consultant is explaining to a customer the importance of Maxcare (extended service plan) and that it's "peace of mind" to protect your investing with high repair bills. Well first off, they make $100 commission, and secondly, they don't explain that if you drive "too far" after the it becomes difficult to steer, your warrant is VOID! How shady is carmax, not honoring what they claim? They are as low as a company can get, and would rather screw customers than have a great reputation!
Reply
@ seriouslyupset @ seriouslyupset
Feb 16, 2012 
You took your Benz to a Carmax for service? Seriously. I understand where you are coming from on being upset... but honestly even if you bought it there, they are not set up to work on that car.
Reply
SixsGirl SixsGirl
Feb 01, 2012 
I bought a Dodge Ram 3 years ago from Carmax. I think they are wonderful. My truck is AWESOME and any problems I have had have been taken care of. Also have the extended warranty and haven't had to pay for anything. It's all how you deal with people. I demand the service and I get it.
Reply
ringleader ringleader
May 13  from Branford, Connecticut
SixsGirl, you WILL have problems with your Dodge Ram for sure, because history shows it. You better have it serviced when service is due to get the most you can out of it. Secondly, don't think you get to DEMAND service, and get it! That is one of the most ridiculous things I have heard. Just because you think you know how to "deal with people", that does not mean squat.
Reply
ringleader ringleader
May 13  from Branford, Connecticut
I went to that site you pointed out r27bella, and came across a Jesse C. Fields lawsuit. Jesse is sueing carmax for racial discrimination. Now I just want to comment and say from my experience at carmax, there was NOT a lot of professionalism from management. I have experienced unprofessionalism from 2 out of the 4 managers in my time. There has also been racial comments that I have heard, but it was "friendly", and what I mean by that is the workers involved were completely ok with it. My point is, carmax management was ok with it also, and that to me is NOT professional. So if things like that get passed over, it's no wonder there are other problems with the treatment of employees.
Reply
To the Top

Read next Carmax complaint

Car Max is a rip off!!!

Took my daughter to and co signed for a car for her.From day one this car has been a mess.They...

Select Reason




 
Send Report Cancel

Thank you!

We will review your report
You were reading a complaint about Carmax.
Filing a new complaint about
The same company Another company

Report a bug

 
Help us help you!
We are trying to be better!

We need your email address to contact you if we need more bug information. Please provide a valid email address. We do not add this email address to any kind of mailing list or post it on the web

A one-line description of the bug

What were you trying to accomplish and what is the result?

Any errors or messages you may have received

Cancel
 
Report a bug

Thank you!

We will review your report