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So to keep things short, I bought a car from Carmax in June of 2012. When I bought the car I drove it for maybe 5 miles before I had to send it to their shop. This went on for 3-4 weeks. First time I had the car go to the shop they had to replace the windshield because it had a faulty repair done to it. The second time the replaced the entire front end bearings....
I went into carmax at Austin,Tx location. I saw a nice jetta for $9'000. I told the saleman I got 7'000 dollars in the envelope for down payment that is huge down. saleman check online to approve me for $2'000 loan left over. they denie me and saleman and manager hassling me into different car and I says no that car only and final. they kept saying let look at lot again and...
5/08/13 I took my 90 year old step dads car to sell, it was a 2005 grand marquis with only 22,000 miles it was worth $14,000 retail and they offered $7,000 the next day I called and asked if we sell them the car can we have a ride home which was 3 1/2 miles from their Las Vegas store and they said yes. After we sold them the car they refused to give us a ride home and we were given many different...
In February I purchased a 2010 Mercedes Benz E550 Coupe from this Carmax location through a sales consultant named Gene. I put down $30,000 and purchased their extended warranty. I went back to this location numerous times to have stains on the carpet, dents, and scratches corrected. None of them were corrected. As a matter of fact, when they replaced my driver's side window...
I purchased a car from Carmax and within 30 days it rained and there was a leak at the top of the rear window. Took it back and they said they fixed it by replacing the seal. On the next rain more than 30 days after purchase it was still leaking. Given they were unable to accurately diagnose the problem took it to a Smart Center that indicated it was a frame problem and it...
started at Carmax in 02,I whoild have told anyone to work there,and buy a car,I liked management they had your back! Then in 2009 things changed overnight,well new management came in started cutting cost,don't fix this don't fix that,those brakes pass are inspection there in specs,those tires are ok,keep them on the car,then they gave us a check sheet...
I just wanted to share my experience with a CarMax chain (Chicagoland area) in my area and their gross negligence and all-around lack of customer empathy. Here’s a quick breakdown of what happened: April 3rd- Trade in my old vehicle and purchase a new vehicle from local CarMax location. April 5th- Leave town for Indianapolis for my son’s soccer tournament with...
Dec. 21,20012 brought a 2010 Dodge Ram 1500 Bighorn edition before I paid first car payment the driver side head lights go out. Thought I needed a bulb so I took it to the dodge dealer nearest me they said it was more then a bulb. I ended tapping the light and it came back on so I didn't worry. Now here its 4 months into my purchase and I can drive the truck the cars...
I bought a used mini cooper from Carmax. Less than a year after buying the car, the paint began peeling off like nail polish! Carmax would only paint the spot where it was noticeably peeling, even though I told them it needed to be completely repainted. Now, as I suspected, all of the paint is flaking and peeling off of the hood! I took it to a mini dealership,...
They had my car in the shop for 3 weeks and it there was hail damage to the hood and roof. I was already in the process of switching vans because the other one wasn't any good. so to make a long story short they lowered the appraisal on the old van to 10,500.00. I financed it for 12,998.00 so I'm to pay the difference added on my new loan. They gave me carmax financing...
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