During the month of November I went on a vacation to Barcelona with only one credit card, my Capital One. Earlier in the month I had activated this card - I had it since the beginning of the year but had not used it yet. The activation was confirmed. Two weeks later I called Capital One and told them of my travel plans and that I was going to use their card in Spain. On the night of...

• Credit card
• travel plans
• emergency reactivatiopn

I am very hard to please.....that seems to be a understatement when describing myself. I've been told I whine and bark like a female dog about everything. Bet your bottom that I will always whine and bark and be that person standing up for the people that over look things, So that we would see the next recession coming. (ask questions and expect answers) Just to put this in prospective here...

• Payment
• Credit card
• Credit history

In this time and age when competition is high and new comers don't lock you in contracts, we got scammed into Capital One's 3 years contacts. For 3 years they charged us one of the highest rate due to hidden charges that they did not disclose to us at the time of signing. After 3 years we felt reveled and moved to another company but Capital 1 started to bill $120 a...

• Economics
• Time

I open my account IN OCT. 1982.. I feel like I have been part of the FAMILY since it stated at Southwest National Bank. It later became Hibernia Bank until Capital Bank. Even though it was bought out. The Service never changed and the older worker that stay threw all the changes Should be acknowledged for this. I may not have lots of money in the Bank but I FEEL I AM...

• Bank
• Central bank
• Fractional-reserve banking

Capital One’s inflexible policies and poor customer service ruined our trip. Capital One’s travel service did not help us make connecting flights, did not help us adjust our reservations when airplane mechanical issues delayed our flight and caused us to stay overnight in Denver, and actually canceled our car rental and hotel reservations when we told them we would be a day late. ...

• Car rental

I have been a customer of Capital One and my main location is the Capital One at Harrison Crossing in Fredericksburg Va. This is the second time this has happened and I think it is the most unprofessional behavior that I have experienced. The Branch Manager, Fareen (might not be the right spelling) I have witnessed her with 2 different tellers degrade, yell, and just right...

• Psychology
• Conservatism
• Virginia

I have had my Orchard Bank Card since 2000. Recently CapitalOne bought out Orchard Bank and sent me a letter welcoming me to the Capital One Family. The letter boasted that nothing would change with the way our credit card bill was paid. I have paid my bill on time for 12 years via their website via auto pay. I got very ill in 2009 and began relying on autopay with...

• Money
• Payment
• Credit card

I continue to receive unsolicited credit card mail via first class and bulk (ground) rate mail after my credit card charge account was closed over fifteen years ago. And to top that off, it is received at another address. On their website, I can't even find a customer service address to writ to, but they give you "nine" ways to contact them. I don't care for...

• Customer service
• Internet

This bank fails time and time again. They can simply do nothing right. Their customer service reps are absolute losers who do not even make eye contact when you are waiting 45+mins to speak to one of them. The people at the counter can only make deposits and withdrawals. The attitude in that place is criminal, rude, atrocious, the adjectives could go on and on. The...

• Customer service
• Fractional-reserve banking
• Debut albums

I actually work for them. I don't know about the other person that said they did, but if you say the correct things and have the forms completed the correct way, they won't turn you down. In fact, Capital One wants well over 90% of all their claims to be paid. There are numerous ways to get over on the company and people have done it for years. We had customers taking...

• Theory of Forms
• Customer
• Platonism